What are the responsibilities and job description for the Customer support representative position at Elo?
- Customer Service / Fully Remote - Anywhere in U.S. / Competitive salary / Healthcare benefits - As a Customer Support Rep you'll : Provide front line customer support by handling general and technical inquiries via email, live chat, and in-app messaging with the primary focus being retention and upsell;
- Troubleshoot product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution;
Last updated : 2024-08-20
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