Customer Service Representative

Position: Customer Service Representative (TEMP TO HIRE)
Location: Allentown, PA

Hours: Monday-Friday 7am-3:30pm

To apply, please send resume to: kinsey.shutters@elwoodprofessional.com

COMPANY PROFILE:

• A worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints.
• Recognized for our expertise and mastery of all aspects of the supply chain, as we serve as a real growth partner for our clients. With our five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), we are a regional organization that spans all continents, with a direct presence in 60 countries and a global network covering 168 countries.
• Ranked seventh in the world and in Europe in our field. We are also the distribution and express leader in France.
  

WHAT THIS COMPANY OFFERS YOU: CUSTOMER SERVICE REPRESENTATIVE

• Health Benefits
• Dental and Vision
• 401K
• PTO and Sick days
  

THE ROLE YOU WILL PLAY: CUSTOMER SERVICE REPRESENTATIVE

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
• Assures proper invoicing of accounts by verifying computer generated invoices
• Maintains a good working relationship with customers by responding to all inquiries and
• complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Performs clerical work as required including answering phone calls, operating various office
• machines and computers, corresponding with customers and greeting customers and visitors in the office
• Maintains current and accurate procedure book which details the processing requirements
• for each account, prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• Other duties as required and assigned
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
  

QUALIFICATIONS: CUSTOMER SERVICE REPRESENTATIVE

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 6 months related experience and/or training
• Experience with AS400 operating systems and warehouse management systems preferred
• PC literate with experience with Microsoft Outlook, Word, and Excel
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  
  
  

To apply, please send resume to: kinsey.shutters@elwoodprofessional.com