*
*$1,500 Sign-On Bonus payable in two equal installments of $750 within 30 days of completing 30th and 180th day of employment*
POSITION SUMMARY: Respond to families and service providers upon initial call into Elwyn SEEDS main Intake telephone line; assist with the scheduling of evaluation appointments; answer family questions regarding the intake, evaluation and Individual Education Plan (IEP) processes; collect intake information regarding the child necessary to recommend specific service discipline representatives to be included on the Multidisciplinary Evaluation (MDE) team.
DUTIES & RESPONSIBILITIES
Answer calls via the Elwyn SEEDS Intake Line in a call center environment; respond to calls from parents, guardians, service providers, school administrators and general public
Provide information to callers in reference to intake referral process, location of appointment, early intervention services, and scheduling intake and/or evaluation appointments
Utilize knowledge of the early intervention process as well as child-specific information found in data systems to appropriately respond to incoming phone calls through our intake line
Independently supplement intake assessment questionnaire with probing and clarifying as needed to determine the level of the child's development and areas of need based upon information supplied by the parent
Evaluate family concerns in the context of typical child development to ensure that the child has appropriate team members at the time of the evaluation
Accurately collect, enter into, and manage client data using Microsoft Excel
Process referrals adhering to policies and procedures set by the Intake/MDE/IEP Department
Perform other duties as assigned
IMMEDIATE SUPERVISOR: Assistant Director, Intake Department
CONTACTS: Elwyn SEEDS Staff, Children, Parents, Guardians, Head Start Staff, Providers, School Administrators, other industry human services professionals and the general public
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High School Diploma, required; Bachelor's degree in Early Childhood Education or human services or communications preferred
Two (2) years' experience in customer service dealing with the public via telephone or face-to-face contact
Intermediate experience with Microsoft Office: Outlook, Word and Excel
Demonstrated knowledge of behavioral health, early childhood education and/or early intervention services and regulations
Demonstrated ability to follow established procedures
Demonstrated ability to work effectively as part of a team
Must possess excellent customer interaction, organizational, collaboration, presentation, and written and verbal communication skills
HAZARDS/PHYSICAL DEMANDS:
Some possible hazards due to client behavior.
Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Elwyn is an Equal Opportunity Employer.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."
#CB
#MON
Customer service, call center, administrative support
,500 Sign-On Bonus payable in two equal installments of $750 within 30 days of completing 30th and 180th day of employment*
POSITION SUMMARY: Respond to families and service providers upon initial call into Elwyn SEEDS main Intake telephone line. assist with the scheduling of evaluation appointments. answer family questions regarding the intake, evaluation and Individual Education Plan (IEP) processes. collect intake information regarding the child necessary to recommend specific service discipline representatives to be included on the Multidisciplinary Evaluation (MDE) team.
DUTIES & RESPONSIBILITIES
Answer calls via the Elwyn SEEDS Intake Line in a call center environment. respond to calls from parents, guardians, service providers, school administrators and general public
Provide information to callers in reference to intake referral process, location of appointment, early intervention services, and scheduling intake and/or evaluation appointments
Utilize knowledge of the early intervention process as well as child-specific information found in data systems to appropriately respond to incoming phone calls through our intake line
Independently supplement intake assessment questionnaire with probing and clarifying as needed to determine the level of the child's development and areas of need based upon information supplied by the parent
Evaluate family concerns in the context of typical child development to ensure that the child has appropriate team members at the time of the evaluation
Accurately collect, enter into, and manage client data using Microsoft Excel
Process referrals adhering to policies and procedures set by the Intake/MDE/IEP Department
Perform other duties as assigned
IMMEDIATE SUPERVISOR: Assistant Director, Intake Department
CONTACTS: Elwyn SEEDS Staff, Children, Parents, Guardians, Head Start Staff, Providers, School Administrators, other industry human services professionals and the general public
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High School Diploma, required. Bachelor's degree in Early Childhood Education or human services or communications preferred
Two (2) years' experience in customer service dealing with the public via telephone or face-to-face contact
Intermediate experience with Microsoft Office: Outlook, Word and Excel
Demonstrated knowledge of behavioral health, early childhood education and/or early intervention services and regulations
Demonstrated ability to follow established procedures
Demonstrated ability to work effectively as part of a team
Must possess excellent customer interaction, organizational, collaboration, presentation, and written and verbal communication skills
HAZARDS/PHYSICAL DEMANDS:
Some possible hazards due to client behavior.
Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Elwyn is an Equal Opportunity Employer.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."
#CB
#MON
Customer service, call center, administrative support