Convention Services Manager - Embassy Suites by Hilton - Denton,

Convention Services Manager

Reports To:    Director of Sales

Purpose for the Position: Responsible for the coordination and servicing of groups.

Essential Responsibilities:
•    MUST HAVE AT LEAST ONE YEAR EXPERIENCE AS A CONVENTION SERVICES MANAGER
•    Handles all details concerning catering, room sets, audio visual needs, billing instructions
•    Communicate with concerning departments as in order to coordinate and monitor guest needs
•    Documents and organizes detailed requirements of each function along with documentation tracking of group activity. Access and input data into a computer system to generate account history reports
•    Ensures well organized cooperation with coordinate activities of various departments to service accounts.
•    Assigns banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
•    Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.

Skills & Abilities:
•    Handles all details concerning catering, room sets, audio visual needs, billing instructions
•    Communicate with concerning departments as in order to coordinate and monitor guest needs
•    Documents and organizes detailed requirements of each function along with documentation tracking of group activity. Access and input data into a computer system to generate account history reports
•    Ensures well organized cooperation with coordinate activities of various departments to service accounts.
•    Assigns banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
•    Strong leadership, management, organizational and communication skills.
•    Exercise excellent communication, presentation, organization, time management and listening skills.
•    Have computer skills to include Microsoft Word, Microsoft Excel, SalesPro or Delphi, etc.
•    Presenting professionally and persuasively to individuals and groups.
•    Demonstrating sound knowledge of the product and services offered.
•    Working independently and demonstrating self-confidence, energy and enthusiasm at all times.
•    Developing sales relationships within the community by attending community activities such as Chamber of Commerce activities and Convention and Visitors Bureau activities.
•    Use analytical skills for measuring business potential and value to the hotel.
•    Interact with all levels of customers and hotel management.
•    Ability to motivate team members to work as a team to ensure service meets appropriate OHM and brand standards.
•    Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to challenges.
•    The ability to deliver results.
•    The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
•    The ability to multitask and prioritize, managing competing deadlines.
•    Models behaviors to effectively motivate, lead, and develop the team.
•    Comfortable with the high level of visibility and the leadership role with the hotel and community.

Education & Experience:
•    1-2 years convention services experience required; Prior experience at a similar size and quality hotel preferred.
•    Bachelor’s degree preferred, minimum of High School Diploma or GED required.

Hours:
•    Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:
•    Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects. Requires walking or standing to a significant degree.
•    Occasionally may be required to lift or move in excess of 40 pounds.

Physical Activity of the Position:
•    Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above represent the knowledge, skill, and/or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

If you are a qualified individual with a disability and require an accommodation, please contact the Director of Human Resources at 417-851-8700. 

A job description does not list the entire job duties a supervisor or manager may occasionally ask a team member to perform. A team member’s evaluation is based, in part, upon their performance of tasks listed and other duties that may be assigned. Management reserves the right to revise the job description from time to time. This job description is not a contract of employment, and either the team member or the employer may terminate the job at any time for any reason. Individual will be required to perform the essential functions of this position, with or without reasonable accommodation.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.