Account Specialist

Job Title: Accounts Specialist

Location: Los Alamitos

Reports to: VP of Operations

FLSA Status: Exempt

Salary range: 95K-130K

Prepared By: Human Resources

Prepared Date: 01-05-2024

COMPANY OVERVIEW

KDC Inc. dba Dynalectric L.A. is a subsidiary of the publicly traded EMCOR Group Inc. KDC Inc. dba Dynalectric L.A. has been a recognized leader in the electrical industry for the past seven decades. EMCOR Group is the world's largest provider of planning, consulting, mechanical and electrical construction facilities.

SUMMARY

The Account Specialist is responsible for developing and sustaining relationships that will result in sales and profits with clients or potential clients in each of the Company’s three markets, Construction, Critical Infrastructure Personnel, Service & Repair. The individual will work with the VP of Operations and other service and project managers to fully realize the sales potential within each existing or developing account. This person will also be responsible for developing and presenting the Company’s presentations and providing clients with information about the Company’s full scope of services in each marketplace.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties will likely be assigned.

• Manage the administrative and customer service functions of a Service Department.
• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.
• Maintain appropriate staffing level and workload distribution to meet customer and business needs.
• Ensure compliance with company policies and recommend policy changes as needed.
• Responsible for the efficient operation of a Service Department and expense control.
• Analyze service productivity and recommend changes to improve customer service and profitability.
• Maintain high quality service delivery in an efficient, productive, and profitable manner.
• Maintain ongoing maintenance schedules for service accounts.
• Review and approve all replacement requests.
• Organize, coordinate, and schedule all scheduled maintenance, replacement and Customer service work order.
• Assist or assign assistance for technician on accounts to ensure work quality.
• On-call 24/7 for emergency purposes.
• Business Development for small/medium-size facility maintenance and service.
• Seek out and research prospective clients and/or projects through various methods including contacting Chief Engineer, Property Managers, Asset Managers, etc. to introduce yourself and develop relationships; phone solicitation, personnel visits, and leveraging existing relationships.
• Establishment and maintenance of relationships with prospective clients.
• Managing through analysis and solution-based programs to maximize sales growth, volume, and profitability of clients in market areas.
• Preparing and delivering client presentations.
• Developing, writing, and reviewing client proposal documentation including financial sections using Company’s pricing procedures.
• Developing sales at defined margin levels.
• Interacting in a professional manner with other Dyna LA departments (Operations, KDC Systems, Construction, Estimating, etc.)
• Other duties as directed by the Chief Operating Officer or executive team.

Qualifications

• Bachelor’s degree preferred with a minimum of three (3) years of self-generated direct sales experience. Equivalent demonstrated selling experience may also be considered in lieu of degree. Experience in the electrical industry preferred but not required if candidate has proven success in generating new business in the industries they serve.
• Strategic Selling Skills
• Proven Consultative Selling Skills
• Proven Negotiation Skills
• Exceptional Listening, Writing and Presentation Skills
• Proven Cold Call Prospecting Experience
• Computer Skills: Microsoft Office, Strong Internet Search Capabilities and Accubid
• Ability To Work Within Strong Teams to Support Overall Company Objectives
• Strong Adherence to Company Safety Goals; Must Embrace Company Safety Culture

Language Skills

Ability to read, interpret and analyze routine business communications and to compose standard business correspondence. Must be able to present information, data, facts and figures across all organizational levels.

Certificates, Licenses, Registrations

Valid Driver’s License

Physical Demands

Physical demands of this job range from working in a traditional business office (i.e., sitting, talking, using a computer, etc., in an environmentally controlled environment) to a variety of construction worksites requiring walking on rugged or uneven terrain, climbing, kneeling, bending. Worksites could be located underground in tunnels or in high-rise construction.

May frequently drive or fly to project locations throughout southern California and regional states as well as periodically fly to project sites or required meetings.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled