Desktop Support Technician

Backed by the strength and stability that comes with almost a century of customer care and ownership, UMEC adheres to the highest safety standards for its employees and clients. UMEC offers industry-leading building information modeling (BIM) capabilities, design/build services, sustainable solutions, commercial HVAC services, and complex mechanical and industrial system installations.

University Mechanical is currently seeking an experienced Desktop Support Technician for our Anaheim CA location. The Desktop Support Technician’s primary role is to ensure the stable operation of PC’s, laptops, printers, telephony, and connected equipment. Responsibilities include planning, installing, configuring, maintaining, and supporting all network attached hardware and installed software. Ability to communicate with all levels of co-workers is a must. Some travel to job sites and our San Diego office, as required. Our fast-paced IT department offers opportunities to work with a variety of technologies, while allowing for a high degree of independence in your work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Note: This is not intended to be neither a detailed nor comprehensive description on any individual employee’s job content. Managers set the specific duties and responsibilities for each employee.

• Assist employees and provide a high level of customer service when providing support as it relates to responding to helpdesk requests.
• Install, troubleshoot, and repair computer systems, hardware, software, tablets, printers, phones and additional equipment located on-site and in satellite offices and jobsite locations.
• Set up and take down equipment from employees' workstations including computers, monitors and related components.
• Monitor and analyze Help Desk entries to ensure clients' needs are properly met.
• Determine when to escalate an issue to the next level required.
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, and voice/video resources.
• Provide on-going education and training to users (Proper use of IT equipment, IT related SOPs, Cyber Security...).
• Propose changes or solutions to products and services for optimal business results, as well as investigate customer relationship problems.
• Analyze business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building, and testing.
• Keep constant communication with the IT Manager and keep him/her informed of all Network related issues.
• Willing to work extra hours when needed.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

• Project management and prioritization skills in a busy IT environment.
• Demonstrated strong client communication/interaction and business skills.
• Troubleshooting abilities consisting of Windows 10 operating systems, network connectivity, PC hardware and Software, Smart Phones, Video Conferencing and VoIP.
• Network knowledge and connectivity troubleshooting experience (WIFI, VPN, DHCP and DNS).
• Strong interpersonal and collaborative skills - candidate must be comfortable working within a group setting and independently.
• Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees and external entities.
• Excellent written and verbal communication skills, along with prioritization and organizational skills.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, vendors, and suppliers.

PHYSICAL DEMANDS:

Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Note: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

University Mechanical & Engineering Contractors requires all employees who will be required to work onsite, whether regularly or sporadically to be vaccinated for COVID-19. This position will require the successful candidate to obtain/show proof of a complete COVID-19 vaccination. UMEC is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.