Dispatcher

Emergency Plumbing

We are a long-time plumbing company, and have been working in the valley for over 20 years! We offer competitive pay and benefits.
We have a longstanding and loyal clientele base both residentially and commercially. Offering sign on bonuses depending on experience. As well as recruitment bonuses

Dispatcher Job Summary

We are currently seeking a reliable Dispatcher who will serve as the first point of contact and communication for incoming calls. You will be responsible for receiving requests, transmitting messages, and tracking vehicles during their routes. The information you share must be clear and easily understood to ensure Plumbers know where they are going and what to expect when they arrive. The ability to multi-task is essential, and you must be able to take appropriate action with little supervision. You may also occasionally work remotely, and as we are a 24/7 company you may need to answer and dispatch plumbers after hours as well.

Dispatcher Duties and Responsibilities

• Receive and record information for all calls
• Address problems and make requests by communicating with the necessary parties or providing solutions
• Receive calls and create jobs, as well as coordinate with technicians to get them to clients.
• Multitask and prioritize calls according to their urgency
• Monitor job progress and assure timely assistance
• Providing drivers with vital information about Location, urgency and job type.
• Provide friendly and cordial response to customers to ensure they are helped in times of stress.
• Follow up with customer to confirm quality of work, and of technician behavior.
• Dispatcher Requirements and Qualifications
• High school diploma or equivalent
• 1 years of experience as a dispatcher or similar position
• Rapid and accurate typing with experience in data entry
• Outstanding organizational skills and multitasking abilities
• Active listener with exceptional communication skills
• Able to work under pressure
• Willingness to learn and then use select programs.
• Programs include but are not limited to:
• Housecall Pro
• Microsoft office products
• Verizon connect
• Chase