What are the responsibilities and job description for the It service specialist position at emerson?
This is an IT Support position within the Emerson US Enterprise IT Team. You will be supporting the IT and Telecommunications Infrastructure for specified Areas / sites ensuring that the utilization of Hardware, Software, and Communication Systems is consistent with the Global IT strategy.
There will be onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels.
If you enjoy building relationships between IT and Business to become a recognized and valued partner for the delivery of IT Services, then we have an opening for you at Emerson.
This Position is based on-site at the Elyria, OH location.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL :
- Respond to software or PC related issues in our manufacturing lines and fix, triage or escalate them as appropriate.
- Build and maintain collaborative relationships with our production, technician, and engineering staff.
- Communicate, and coordinate, when necessary, floor support activities and initiatives
- Document production support issues and procedures as needed to reduce rework and increase the knowledge on our team.
- Work with our local and corporate IT teams to resolve and escalate issues when appropriate.
- Help identify innovations that reduce the time or work associated with support tasks.
- Help implement large scale infrastructure projects
WHO YOU ARE : You understand the importance and interdependence of internal customer relationships. You partner with others to get work done.
You handle uncertainty with confidence. You provide calmness and productivity, even when things are unclear. You display a can-do attitude in good and bad times.
FOR THIS ROLE, YOU WILL NEED :
- Bachelor’s degree in Business, Information Systems, Computer Science or related field
- 1 years of relevant experience
- Experience troubleshooting Microsoft OS)
- Knowledge of Computer networking
- Strong organizational skills
- Proficient with MS Office applications (ie Office 365)
- Legal authorization to work in the United States -sponsorship will not be provided for this position
PREFERRED QUALIFICATIONS THAT SET YOU APART :
- 3 years of experience troubleshooting problems at other levels of the IT stack (networking, PC hardware, PLCs)
- Experience using programming / scripting languages to automate routine tasks.
- Experience working with Active Directory
OUR OFFER TO YOU
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs.
We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Learn more about our and about .
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
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Last updated : 2024-04-06
