What are the responsibilities and job description for the Office Support position at EMI?
Summary:
The Support Specialist provides comprehensive administrative support to ensure the efficient operation of the office and its various departments. This role involves performing a variety of tasks including managing communication, organizing documents, and assisting with project coordination. The Support Specialist acts as a key point of contact for internal and external stakeholders, ensuring smooth workflow and contributing to the overall productivity and success of the organization.
Key Responsibilities:
1. Administrative Support:
- Perform general office duties, including answering phones, managing emails, and greeting visitors.
- Prepare and distribute correspondence, memos, reports, and other documents as needed.
- Maintain office supplies inventory and order materials as required.
2. Customer Service:
- Handle inquiries related to safety protocols and claims processes, providing accurate information and assistance.
- Schedule and confirm meetings and site visits with clients and insurance representatives.
- Maintain positive relationships with clients and address any concerns promptly.
3. Team Support:
- Assist in organizing safety training sessions, department meetings, and company events.
4. Data Management:
- Maintain and update databases, contact lists.
- Compile and analyze data for reports and presentations.
- Ensure all documentation is accurate and up-to-date.
Qualifications:
Education: High school diploma or equivalent; additional certification in office administration or related field is a plus.
Experience: Previous experience in an administrative role, preferably in construction, landscaping, or related industry.
Skills:
- Must be bilingual in Spanish language.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
Working Conditions:
- Primarily office-based with occasional visits to project sites. Project site visits may be either indoors or outdoors in areas that are dusty, dirty, in the rain and muddy.
- Full-time position with standard office hours; may require occasional overtime depending on project deadlines.
Benefits:
- Competitive Medical, Dental & Vision options
- Employer paid life insurance, STD & LTD
- 401K and Employer Match
- Ancillary Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Learning and Development opportunities
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Plain City, OH (Required)
Ability to Relocate:
- Plain City, OH: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
