What are the responsibilities and job description for the Desktop Support position at Emonics LLC?
- Job Description:
Description:
Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Required Skills and Experience:
- Demonstrated understanding of the Customer IT Environment
- Demonstrated technical knowledge of supported platforms (e.g., Equipment, Software, Windows or Apple PC platform, supporting Network)
- Proficient communication skills
- Demonstrated technical experience supporting mobile devices
- Work experience and extensive knowledge of Windows builds and Software break/fix
- Working knowledge of the Customer ITSM Tool and SLAs.
- Working knowledge of Software distribution tools like SCCM and Active Directory
- Working knowledge of ServiceNow, SCCM, OS Deployment, Asset Inventory Management, Printer Support, Computer Hardware.
Education and Certification:
- Formal IT training or related technology associate's degree or technical certification (e.g., MSA, MCSE, ACMT, ACSP)
- 20 hours of ongoing professional training per year
Job Type: Contract
Salary: $20.00 - $23.50 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- York, PA: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
91 1 551-310-1927
