Job Title: Desktop Support

Job Title: Desktop Support
Location: Shannon, MS
Position Type: Contract

Job Description:

Responsibilities : -

· Adhering to SLAs

· ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead

· Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues

· Ensuring that the processes are adhered to

· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

· Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction

· Performing asset inventory activities as needed Create documentation for process and procedures

· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

· Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Technical Requirements

Required Skills / Qualifications:

· Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

· Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills

· Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers

· Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)

· Strong desktop support knowledge including hardware, software, and networking concepts

· Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

· Good knowledge of MAC OS, IPAD and Android devices

· Knowledge in windows Image build process and SCCM deployments.

· Basic understanding of Audio/Video equipment and conference room setup

· User account creation for Active Directory, Exchange Mailboxes, Distribution lists

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations

· Troubleshoot and assist end users with mobile device setup, activations and performance issues.

· Handheld – Blackberry, Android & IOS support knowledge

· Strong Customer service skills

· Strong written and verbal communication skills

Soft Skills:

· Excellent communication and conversation skills (Verbal and Written)

· Good documentation skills

· Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint

· Should have a great customer handling skills

· Able to handle unforeseen situations

· High level of acceptance

Job Type: Contract

Salary: Up to $22.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Shannon, MS 38868: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $22