Medication Assistance Coordinator

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• The role of the medication assistance coordinator is primarily to screen, apply, and coordinate application of medication assistance opportunities for patients.
• This includes enrollment and coordination of necessary paperwork for manufacturer assistance programs, disease-based assistance programs, identifying co-pay assistance for underinsured patients, and use of charity care funds as appropriate.
• Incumbent will coordinate documentation to promote continuity of treatments, improve access to needed medication, decrease financial harm, and serve as a resource for medication assistance-related questions.
• May lead meetings as appropriate (e.g. Monthly Medication Assistance Operations) to lead discussions to improve and standardize medication assistance workflows.
• Identify opportunities for improvement and implement solutions to medication-assistance or communication-related software (e.g. MedData Services, Therigy).
• Maintain centralized location of medication assistance resources, including but not limited to policies/procedures, dashboards, etc.
• Effectively escalate medication assistance issues to Medication Assistance Operations meeting, analyze root causes to any issues, develop and present any solutions or decision points.
• Develop monthly tracking mechanisms of medication assistance delivered (financial benefit, number of patients served).
• Create travel justification for future Medication Assistance team development (e.g. conferences or site-visit).
• Develop standard work related to the medication assistance program (e.g. proactive process to prevent gaps in medication assistance).
• Present orientation material and in-service on education to staff (pharmacy and non-pharmacy) on the Emory Medication Assistance Program, related processes, and contact points.
• Establish self as a primary internal and external liaison, subject matter expert, and liaison for medication assistance. Perform other duties as assigned or requested.MINIMUM QUALIFICATIONS:
• A bachelor's degree related to the program or 4 years direct experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, or financial navigation. 
• Registration as a Pharmacy Technician is required. PHYSICAL REQUIREMENTS
• (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:
• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required.
• Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.