Senior Desktop Consultant

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Emory Libraries seeks a customer service-oriented technology professional who will provide technology support and training for the staff of Emory Libraries. Reporting to the Head of Technology Support and Training, this position will be responsible for taking a proactive approach to providing technology support and training by utilizing IT Service Management best practices and tools. The Libraries place high value on both individual contributions and teamwork, thus requiring this individual to work well with limited supervision and collaborate with other team members as needed. Analyzes, designs, recommends, and implements micro-based Local Area Networks. Installs and configures Local Area Network servers and related hardware and software. Analyzes, designs, recommends and implements workstation connectivity. Consults with and assists with system enhancements and modifications. Provides technical support, documentation, project implementation management, and design modifications to meet business objectives. Troubleshoots desktop and connectivity problems.

JOB DESCRIPTION:

• Analyzes, designs, recommends, and implements micro-based Local Area Networks.
• Installs and configures Local Area Network servers and related hardware and software. Analyzes, designs, recommends and implements workstation connectivity.
• Consults with and assists with system enhancements and modifications.
• Provides technical support, documentation, project implementation management, and design modifications to meet business objectives.
• Troubleshoots desktop and connectivity problems.
• Provide technology support and training for the staff of Emory Libraries including support of hardware, software, and peripherals for staff and in staff spaces including computers, printers, and audio/visual equipment
• Diagnose and resolve incidents and service requests within standard service level agreement requirements
• Design, test, deploy and support standard software packages utilizing software and device management tools
• Purchase and configure new hardware and software for staff
• Configure Active Directory accounts, Organizational Units, and groups
• Coordinate hardware repairs and upgrades with vendors
• Manage restore of corrupt or lost files/data
• Manage laptop encryption and device management tools
• Manage asset inventory including hardware warranties and refreshment cycles
• Work in collaboration with other IT team members to fulfill technology support requirements
• Maintain documentation related to day-to-day operations and tasks
• Develop training documentation enabling self-service support for staff
• Manage student employees
• Maintains up-to-date professional knowledge and skills in areas related to primary job assignment.

MINIMUM QUALIFICATIONS:

• Five years of information technology experience OR a bachelor's degree and three years of information technology experience.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed. Emory reserves the right to change this status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.