Installation and Repair Technician

Empire Access is recruiting for an Installation & Repair Technician in the Prattsburgh, NY area.

Company Overview: Empire Access is a leading provider of fiber optic solutions, specializing in telephone, internet, and TV. We are committed to fast, reliable, and high-quality service for our valued customers.

Job Summary: As an Installation and Repair Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Key Responsibilities:

• Installation: Install and set up telephone, internet, and fiber optic services at customer locations.
• Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
• Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
• Repair: Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
• Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
• Documentation: Maintain accurate records of installations, repairs, and maintenance activities.
• Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.

Requirements:

• Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
• Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
• Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
• Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
• Team Player: Collaborative mindset to work effectively with other technicians and support teams.
• Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
• Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
• AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.

Education and Experience:

• 1-3 years of experience in telecommunications or technology related field.
• High school diploma or Technical certification or associate degree preferred.
• Experience in customer service support role

Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

Pay Range: $20.00 - $24.00 per hour depending on experience.

Empire Access is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) 6% Match
• 401(k) matching
• Company car
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Prattsburgh, NY (Required)

Ability to Relocate:

• Prattsburgh, NY: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24