Member Care Advocate

Who we are:

EmpiRx Health is a disruptor in an ever-changing healthcare industry, offering a market-differentiating, value-based pharmacy benefits management solution. We are bold and fearless in our approach to healthcare, how we talk about ourselves, and our use of advanced technology and analytics.

What we do:

We partner with HR and Benefits managers nationwide ensuring our membership has access to the best pharmacy benefits available. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Every day, our pharmaceutical staff is consulting with physicians to drive the greatest clinical and financial outcomes.

The employee experience:

EmpiRx Health has become a category creator and an award-winning leader in the healthcare space because we invest in our people. Our leadership teams drive the employee experience with strengths-based learning and development. Using Gallup’s CliftonStrengths assessment, our managers ensure employees have opportunities to excel by maximizing their top strengths and infinite potential. At EmpiRx, every employee is empowered to bring the best version of themselves to a safe environment where their voice is heard, and their talents are developed. We’ve eliminated formal performance reviews, opting to rely on the manager-employee relationship to drive individual and organizational performance. Fostering collaboration, open dialogue, and continuous improvement is how we’ve created a talent-driven, nimble organization where ground-breaking ideas are celebrated. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work, and winner of Fortune’s Best Workplaces and Modern Healthcare’s Best Places to Work.

EmpiRx Health is experiencing explosive growth and is seeking a People Operations Manager to be a part of our special team. It’s an exciting time to be a part of EmpiRx Health. Come grow with us!

Who you are:

You are not your typical pharmacy technician. You are a true professional who prides themselves on their attention to detail and customer service. You understand what concierge means and apply the principal to your day to day interactions with your customers. You take pride in providing this white-glove service and your customers often comment on your ability to go above and beyond. Your in-depth understanding of the pharmacy space and familiarity with the concept of Formulary lists and Utilization management programs allows you to make informed decisions on behalf of your clients. You use your industry knowledge to build innovative programs for your clients to help them save valuable dollars. You are AGILE - you have the ability to change course easily without getting frustrated and still learn as you go in a fast-paced environment. Your boundless energy and endless positivity means your colleagues love working with you. And finally your desire to be part of ‘something’ and help that ‘something’ become the next BIG THING is your main driver.

What you will be doing:

· Communicate with members, provider offices, in-network pharmacies and vendors supporting differentiating EmpiRx Health programs and initiatives

· Serve as a liaison and advocate for member, pharmacy and vendors

· Follow well-defined processes and procedures to deliver best-in-class concierge service to our members

· Document all communications and outcomes within EmpiRx Health care management tool

· Contribute to reporting and trending needs for the initiatives

· Practice under general supervision of registered pharmacist

What you need:

· Certified pharmacy technician with at least two years of pharmacy experience working for a PBM, or Health Plan or a call center of MTM program, OR at least four year in a hospital or retail environment.

· Impeccable customer service skills and a deep understanding of what it means to be concierge

· 4 year college degree preferred

· Excellent written and verbal communication skills required

· Desire to work in a fast-paced, exciting start-up environment with the ability to multi-task and work outside the non-clinical environment; responsibilities may vary from day to day

· Excellent critical thinking and time management skills with ability to meet tight deadlines

· Proficient in Microsoft Office Suite with demonstrated expertise with Microsoft Excel

· Background in customer service or client facing roles

Benefits and Perks:

Competitive salary, startup environment, excellent health, dental, vision, 401k, life and ancillary benefits, generous PTO and flex work schedule.

Location: Remote

EmpiRx Health is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

License/Certification:

• Pharmacy Technician Certification (Required)

Work Location: One location