Manager Outbound Coordinator

Grow your career with a growing organization

Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

What you will do

• Responsible for ensuring the team is making a high volume of outbound calls to individuals who are considered warm leads because they have expressed an interest in Empower's innovative financial services.
• Trains and leads team to generate interest and scheduling qualified appointments that lead to a meeting with a financial consultant or advisor who will review the individual's goals and investment strategy and offer guidance and advice.
• Execute at both the team/group level and individual, one-on-one level to manage toward key performance initiatives
• Partners internally to oversee, optimize and execute new hire onboard training and ongoing education programs to optimize team performance.
• Identify opportunities to streamline or improve the participant experience
• Promote a positive team culture that aligns with our company values
• As a manager of a team, responsible for hiring, onboarding and performance management activities.

What you will bring

• Bachelor's degree is preferred, or equivalent experience
• 2 years or experience in a sales or service role

What will set you apart

• Previous scheduling experience is a positive
• Excellent written and verbal communication skills
• Positive attitude with a passion for providing quality service
• Keen problem-solving capabilities
• Ability to multitask, stay organized, and thrive in a fast-paced work environment
• Willingness to work independently or as part of a team
• Proficient in Microsoft Office
• Understanding of the importance of maintaining a positive professional reputation

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date: