We are seeking a CONFIDENT and ENERGETIC Studio Manager (with a background in both sales and service) to join our Club Pilates team!
The ideal candidate will be POSITIVE and ENTHUSIASTIC, and have a PASSION for supporting our team and community by helping others to live their best lives through health and fitness. If you are a LEADER who is highly MOTIVATED, GROWTH focused, dynamic, FRIENDLY and willing to learn, while building relationships with new and existing clients, you'll be a great addition to our team!
The Studio Manager will oversee all studio functionality including Sales, Operations, and Member Services. Member Support Specialists will report directly to the Studio Manager. Studio Manager will report directly to the District Manager.
Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with over 750 locations across 10 countries (and growing!). Despite the pandemic, Club Pilates opened more than 100 new studios since 2020. Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on Franchise Times' Fast & Serious in both 2019 and 2020, landed at #104 on Entrepreneur Magazine's 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in Inc. Magazine's Inc. 5000 list three years running.
We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime. Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre.
REQUIREMENTS:
- 2 years of retail sales or fitness sales experience
- Confident in generating personal sales and training Member Support Specialists in sales
- Focus on EXCEPTIONAL customer service and member experience
- Ability to work independently and collaborate with Leadership Team
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgement
- An affinity and passion for fitness
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat
- Strong attention to detail and accuracy
- Trustworthy with the ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Proficiency with computers and studio software
DUTIES:
- Create an EXCEPTIONAL member and teammate experience
- Uphold our core values to build a positive studio culture that is inclusive and encouraging
- Lead, manage, and develop a team of Member Support Specialists
- Collaborate openly and honestly with the leadership team during weekly meetings
- Execute our sales process to schedule prospects into free introductory class
- Drive membership sales through outside sales and business development efforts
- Manage staff schedule
- Generate leads including grassroots marketing and networking
- Develop proficiency in Club Ready, to include revenue reports, attendance reports, etc.
- Make EMPOWERED decisions independently related to high level customer service
- Collect out-standing dues
- Maintain cleanliness and organization of the Pilates studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature are stocked and visible
- Merchandise boutique sales floor to drive retail sales
- Schedule and participate in networking/community events and studio promotions
- Strategize marketing campaigns to generate leads for the studio
- Any other duties as assigned
COMPENSATION & BENEFITS:
- Salary: based on experience & performance
- Opportunity to bonus, based on performance
- Unlimited growth potential within the company
- FREE Pilates classes and employee discount
COMPANY CULTURE & CORE VALUES
- People-oriented: We provide a positive, encouraging, and energetic environment that focuses on highlighting and growing the unique abilities of our team.
- Team-oriented: Our team is cooperative and collaborative; we support our team and our community. We believe that the team that works hard together and plays together, stays together, so we offer many opportunities to engage as a team.
- Outcome-oriented: We are results-focused with a strong performance culture, and strive for EXCELLENCE by improving every day.