Embedded Desktop Support Technician

Encantado Technical Solutions
Livermore, CA Full Time
POSTED ON 3/10/2024

Overview

Encantado Technical Solutions is seeking an Embedded Desktop Support Technician to support a major national laboratory. You will provide end-user support with processes for managing and delivering services that are ITIL® conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).

Responsibilities

  • Provide Unclassified Desktop, Windows, Mac, Linux support
  • Provide Mission Desktop support
  • Provide Multi-User Room support
  • Provide Computer Builds and Deployment services
  • Provide Personnel Moves - Desktop Computer related services
  • Provide Hardware Repair services
  • Analyze and study complex system requirements.
  • Design software tools and subsystems to support software reuse and domain analyses and manage their implementation.
  • Review existing programs and assist in making refinements, reducing operating time, and improving current techniques.
  • Supervise software configuration management.

Qualifications

  • Associate's Degree and 4 years of experience
  • In lieu of a degree, 3 additional years of experience is applicable, totaling 7 years of related job experience.
  • U.S. Citizenship is required per Contract to obtain and maintain a U.S. Department of Energy clearance, with the ability to obtain and maintain a DOE Q clearance.

About Us: 

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

 

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

 

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