What are the responsibilities and job description for the Call Center Representative (Remote) position at Encompass?
Call Center Representative - Remote
See What We're All About
Encompass is one of the country's largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York and Nevada, we stock parts from 250 world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.
We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.
We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won't experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
- The Encompass Family - check out to become a part of it!
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- All the traditional benefits like health insurance, life, short- and long-term disability - we care about your wellbeing!
- 401k/401k match, and paid time away - we'd love you to stay with us forever!
- Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
The Jobat aGlance
As our Call Center Representative, you will assist our customers with any inquiry of our product information including up sale of products. You will provide top notch customer service, always upholding high-quality standards and going above and beyond by exceeding customer expectations every day. Having stellar communication skills and strong attention to detail? We want you to apply!
(This opportunity is open for candidates residing in one of the following states - Florida, Georgia, Ohio, Nevada and New York)
A Typical Day
- Proactively respond to product/service inquiries via telephone, email or fax.
- Accurately place and process orders per Customer Service Representative guidelines.
- Recognize and act on the opportunity to up sell additional products and services to customers.
- Follow-up on outbound calls, assigned cases and quotes in a timely manner.
- Follow up on all open quotes and unresolved customer inquiries.
- Properly and accurately documenting all calls.
To Land This Opportunity
- You're an all-star communicator, fluent in written and verbal English.
- You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting.
- You build strong customer relationships and develop loyal customers.
- You thrive working independently and efficiently in meeting all deadlines.
- You exemplify all company policies and procedures.
- You know MS Office (Word and Excel); you may not be a master but you're on your way.
- You have a High School Diploma and/or combination of customer service experience.
- Your average typing speed is 40 wpm.
- You live in one of these states:Florida, Georgia, Ohio, Nevada and New York.
Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
