IT Technician (L2)

Do you want a tight-knit team where your IT skills make a real difference for small businesses? Computer Superheroes is a premium IT service provider seeking a Level 2 IT Technician to join our friendly, intentionally collaborative, 80% remote team! We’ll provide room to grow, robust benefits, and starting salary of 60-75K. You’ll help us schedule, deliver services with maximum efficiency, and save the day for our small business clients!

• This role has been posted by Encore Strategic on behalf of Computer Superheroes.*
  
  

Are you looking for…

• A team that’s welcoming, fun, professional, and obsessed with growing your IT skills?
• Meaningful work that makes an impact for lots of small businesses?
• Certification reimbursement, mentorship, and on-the job training opportunities?
• A hybrid work environment (80% remote)?
• Clear starting salary of $60,000 to $75,000 and comprehensive medical, vision, dental, life, 401K and PTO benefits?
  
  

What you’ll do:

• Troubleshoot, diagnose, and resolve typical hardware, software, OS and networking issues for a wide variety of clients and end-user environments
• Administrate O365 environments
• Email and server migrations, cloud to cloud and physical to cloud
• Set up windows servers, windows server virtualization using HyperV
• Software and security rollouts for 25-50 end users
• Use knowledge of the cloud, servers, backup and recovery, and basic firewall functions to resolve long-term issues
• Use an RMM and ticketing system to solve, track, and document client issues
• Work remotely (80% of the time) as well as on-site with clients (20% of the time) and participate in an on-call rotation
  
  

Skills you’ll need:

• 3 years of experience in a help desk or desktop support role REQUIRED
• Technical Certifications in Microsoft and/or CompTIA REQUIRED
• Experience working in O365 and Windows environments, including knowledge of migrations and virtual servers
• People skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top-tier customer service in a fast-paced environment
• Strong attention to detail and commitment to accuracy/completion
• Technical aptitude and strong willingness to learn, grow, and pursue certifications and advancement in the IT field
• MSP experience preferred, powershell experience preferred
  
  

Additional Requirements:

• Must be within an hour’s drive of Boulder, CO for in-person component of the role
• Reliable independent transportation to office and client locations required (mileage and expense reimbursement provided)
• Comfortability lifting objects up to 50lbs (i.e. computer equipment etc.)
  
  

Ready to apply?

• Quick apply with your resume
• Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-TU85ZAVJY?u=1047336
• All inquiries about this position should be directed to the Computer Superheroes recruiting partner, Encore Strategic, instead of the Computer Superheroes office. Thank you!
  
  

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Salary : $60,000 - $75,000