Event Technician - PT Nemacolin Resort

Encore
Farmington, PA Part Time
POSTED ON 4/5/2023 CLOSED ON 7/23/2023

What are the responsibilities and job description for the Event Technician - PT Nemacolin Resort position at Encore?

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

 

Key Job Responsibilities 

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. 

 

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.  

• Maintains a positive relationship with all clients through effective communication.  

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.  

• Monitors events and checks in on customers throughout the day. 

• Understands and fosters the hotel/client relationship. 

 

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. 

• Handles equipment challenges and changes in a timely and professional manner. 

 

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.  

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  Interacts with other staff and outside vendors for equipment.  

• Increases revenue by utilizing floor up-selling techniques.  

• Works with clients to finalize invoices.  

• Completes order entries in Navigator, as needed.

 

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.

• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).

• 1 year of customer service or hospitality experience is preferred.

• 1 year of audio visual experience or equivalent in educational environment is preferred.

• A valid driver’s license is required for team members that may operate Company vehicles.

• Additional DOT requirement may need to be met if applicable. 

 

Competencies

• Ownership

• Hospitality

•Professionalism

•Responsiveness

• Safety Conscious

• Action Oriented

• Tech Savvy

 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.   

 

 

 

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   

Golf Caddie - Nemacolin Woodlands Resort
Troon -
Farmington, PA
Event and HR Specialist
Nemacolin Woodlands -
Farmington, PA
Event Concierge
Nemacolin Woodlands Career Opportunities -
Farmington, PA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Event Technician - PT Nemacolin Resort.

Click the checkbox next to the jobs that you are interested in.

  • Customer Relations Skill

    • Income Estimation: $42,595 - $55,117
    • Income Estimation: $47,913 - $63,972
  • Customer Service Skill

    • Income Estimation: $28,688 - $52,095
    • Income Estimation: $30,588 - $47,406
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Event Technician - PT Nemacolin Resort jobs in the Farmington, PA area that may be a better fit.

Event and HR Specialist

Nemacolin, Farmington, PA

Sanitation Technician

Nemacolin, Farmington, PA