Landlord Engagement Specialty

JOB PURPOSE:

Provides landlord outreach, recruitment, and engagement as well as training and education to co-workers, participants and landlords. Reduces housing barriers for individuals and families who are homeless or at risk of being homeless, as well as those that have difficulty meeting landlord criteria due to financial or legal history. Part of the support team for the participant before and after move-in. Builds partnerships with landlords to increase the supply of affordable housing.

40% Maintain and expand base of landlord participation:

• Research apartments, landlords, and rental opportunities for our participants
• Recruit landlords not currently working with our housing programs and develop a well-matched pipeline of landlords.
• Call landlords, making a positive first impression, to promote Endeavors and educate them about the benefits of working with our participants.
• Perform outreach with potential landlords by visiting them and calling them regularly.
• Maintain great landlord relationships and ensure that needs are met in a positive and timely manner.
• Develop and maintain positive relationships with residents, vendors, contractors and the community
• Maintain a listing of current vacancies in our areas of responsibility and landlord database.
• Contact rental property owners with information regarding their rights and responsibilities as needed.
• Assess landlords to ensure they will be a good match for our client’s needs.
• Research company-specific needs, conditions in the market place, and develop leads for staff working with clients on housing search.

15% Coordinate Housing Search:

• Partner with Housing Navigators to assist participants in locating housing of their choice.
• Provide Housing Navigators and participants with appropriate housing vacancy information.
• Coordinating lease process with property owners.

10% Ensure that properties are safe for habitation:

• Conduct Housing Quality Standards (HQS) inspections on all properties.
• Notify landlords of necessary repairs and follow up to ensure compliance.
• Maintain knowledge of local housing codes.

5% Complete required documentation and recordkeeping:

• Complete documentation of contact with or on behalf of Endeavors and participants in timely manner.
• Provide demographic information as necessary to program leadership.
• Maintain accurate records including travel expenses.
• Maintain client records both in written and electronic form.

10% Provide expertise to help housing staff navigate landlord / tenant relationships:

• Be well versed in landlord/tenant rights and basic housing laws.
• Provide information to landlords, tenants, and staff on processes to assist in resolving disputes.

20% Public Relations/Networking/Liaison:

• Act as liaison between tenants and property owners at the direction of management.
• Communicate and coordinate services with team members and attend team/other meetings, as required.
• Promote the program to constituents and speak to community organizations or groups.
• Develop and maintain positive working relationships with staff as well as volunteers.
• Network with providers of similar services.
• Participate in professional meetings, workshops, and staff meetings.

ESSENTIAL QUALIFICATIONS:

Essential knowledge, abilities and skills:

• Ability to build, develop, and maintain relationships with landlords
• Ability to cold call, gain referrals, and generate passive landlords to create pipelines without applications.
• A desire to help others and impact your community
• Excellent skills in teamwork and collaboration
• Ability to take initiative and work well independently
• Ability to be flexible and manage time.
• Knowledge of Sales and marketing skills and experience.
• Ability to communicate effectively, positively and professionally with participants, providers, landlords and others.
• Ability to network and build long-lasting relationships
• Ability to work with individuals from very diverse backgrounds.
• Should must be able to multi-task in order to accomplish the day-to-day activities
• Must possess superior computer skills, with experience in Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary
• Ability to maintain confidentiality
• Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.

Desired:

• Experience in housing inspections and rental subsidy administration preferred.
• Real estate license is helpful.

EDUCATION: Bachelor’s Degree in Marketing, Communications, or Business Administration or an equivalent experience in the marketing, real estate, and/or sales field is required in lieu of degree. Real Estate license is a plus.

EXPERIENCE: Bachelor’s Degree qualification 2 years in sales, marketing, and/or business field. Experience qualification: 5 years’ experience in the marketing, real estate, and/or sales field.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

VEHICLE: Must have daily use of a vehicle without prior notice and ability to travel independently throughout

throughout the services area.

LICENSES: Driver’s License with clear record required.

LANGUAGE: Fluency in English is required; Spanish is a plus.

OTHER: Must be available and willing to travel to various locations on a daily and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. 60% travel.

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