What are the responsibilities and job description for the Product & Application Engineer position at Endress + Hauser?
Role Responsibilities
- Provide technical support to customers, service technicians, and sales team for commissioning and troubleshooting.
- Assist in product selection, sizing, and application support.
- Act as an escalation path for product and application-related issues in the region, ensuring effective problem-solving and customer satisfaction.
- Take ownership of interactions between customers, representatives, and internal teams.
- Provide technical assistance to sales team on quotes for products and services.
- Conduct quote follow-up support activities.
- Serve as an internal resource for product-specific knowledge.
- Address field opportunities (pre/post-sales) and offer training assistance.
- Create and maintain technical materials and knowledge articles for future reference.
- Identify and lead continuous improvement projects to enhance processes.
Qualification Profile
- Bachelor's or Associate's degree in any technical field with 2 years of related experience
- Understanding of customer needs to initiate solutions
- Ability to read, analyze and interpret technical documents and bid specifications
- Critical thinking and problem-solving skills
- Ability to effectively present information in a clear and organized manner, and respond professionally and appropriately to questions of managers, reps, and customers
- Ability to travel 20-25% as needed
Benefits Perks
- The security of working for an international family-owned company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service cafe, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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