What are the responsibilities and job description for the Sales Coordinator position at Enersys?
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.
Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.
Job Purpose
Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.
Essential Duties and Responsibilities
- Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
- Create work orders for customer service needs.
- Dispatch technicians and schedule return visits.
- Order parts.
- Communicate to customers ETA's and updates on requests for services.
- Coordinate services and installations for Motive Power Products.
- Preventative Maintenance Agreements, schedule with customer and enter as a dispatch, provide ETA to customer, complete billing in Metrix
- Assist in resolution of order related issues.
- Coordinate service and installation for Motive Power products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
- Follow ISO procedures, document control, and provide general administrative support.
- Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay.
- Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
- Contact with the Forwarder Shipping Agent to complete shipment and receipt of product.
- No supervisory responsibilities for this role.
- All other duties as assigned.
Qualifications
Minimum Qualifications
- High school Diploma or equivalent
- 2-4 years’ experience in customer service
- Must be proficient in Microsoft Office
Preferred Qualifications
- Associate Degree in business or related field
General Job Requirements
- This position will work in an office setting, expect minimal physical demands.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/M/F/Vets/Disabled
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