What are the responsibilities and job description for the Service Supervisor II position at Enersys?
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. W
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Job Purpose
Essential Duties and Responsibilities
- Maintain a safe, orderly, and clean work environment
- Report all injuries or incidents involving subordinates
- Develops and schedules projects for efficient use of resources, materials, equipment, and employees
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Oversight of physical plant and service vehicles
- Identify target end-user accounts, and sell service programs
- Customer relations and resolution of customer issues
- Direct management of Service employees including, but not limited to training, performance reviews, recognitions, goal setting, and salary administration
- Inventory control
- Diagnosis and repair
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Provides the highest quality of service possible in order to assure customer satisfaction
- Generates substantial annual revenues
- Functions with little direction
- Completes compliance and job-specific training
- Coordinating shipping, receiving, distribution, warehousing, and service activities
- Conferring with customers and representatives of associated industries to evaluate and promote improved and expanded service
- Developing plans for efficient use of materials, equipment, and employees
- Reviewing production costs and product quality and modifying production and inventory control programs to maintain and enhance profitable operation of the Service Center
- Reviewing and analyzing management reports including full Profit and Loss responsibility and taking corrective action
- Conducting meetings with sales staff to promote service and team effort
- This position supervises field support/techs and/or Shop Technicians/Coordinators
- Performing other duties as assigned
Qualifications
Minimum Qualifications
- 3 years related experience
- Proficient computer knowledge of Microsoft office and internet
- Able to operate a cell phone
- Previous supervisory experience
- 3 plus years of previous customer service experience and experience in field support
- Able to read, write and comprehend the English Language
- Good communication and problem-solving skills
- Able to perform basic math, adding, subtracting, multiply and divide into all units of measure, using whole numbers, fractions, and decimals
- Solid mechanical and electrical aptitude
- Able to problem solve equations; Relevant industry and education experience
- Associates Degree (A.A) from a two year College or Technical School
- Grade A Electrical License if applicable
Preferred Qualifications
- Advanced electrical and mechanical understanding
- The use of test equipment and reading schematics
- Experience with ERP/SAP
General Job Requirements
- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift.
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able and willing to be on-call.
- Must be able and willing to wear a respirator.
- Must be able and willing to work overtime.
- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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