Resident Manager, Gleneagles Townhouse

COME AND JOIN US . . .

We are currently seeking a charismatic, ambitious, and highly experienced Resident Manager to lead all aspects of our Townhouse operation, delivering leadership and strategic planning in support of our service excellence and the development of our people.

As well as a highly competitive salary, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

We’re also looking to attract International candidates as part of our International Sponsorship programme.

ABOUT GLENEAGLES

The Gleneagles Hotel is rich in history, for almost 100 years we’ve been sparking adventure across the Glorious Playground, our luxury 5-star hotel and country estate in rural Perthshire. Gleneagles Townhouse has arrived in the city creating a new chapter in our history, bringing our countryside flair to life on St Andrew Square, in the heart of Edinburgh.  Recently crowned ‘Best New Urban Hotel’ in National Geographic Traveller's 2022 Hotel Awards,everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests. 

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests.  In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too.  People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.  However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.  

• First and foremost, you’ll ensure that each of our Townhouse teams works together to create the ultimate experience for our members and guests; striving to see our service through their eyes, you’ll take every opportunity to ensure every experience is exceptional
• You’ll lead all aspects of our daily operation, including Food & Beverage, Guest Experience, Housekeeping, Membership and Security, ensuring every element of our service from pre-arrival through to departure, and in line with LQA and Forbes standards, is faultless
• Agreeing the daily operational priorities and working seamlessly with our management team, you’ll be directing, guiding and sharing your outstanding experience, ensuring the ultimate satisfaction of our members and guests alike and the engagement and welfare of our people, are at the heart of everything we do
• A strong communicator, with an open and approachable demeanour, you’ll be visible across the operation, motivating and inspiring a strong and passionate team, ensuring everyone connects and fully understands our passion and vision for Townhouse
• Devising and executing a clear operational strategy that aligns with our wider business goals, you’ll be setting and communicating clear, achievable short and longer term objectives with your direct reports, to deliver incredible outcomes
• Applying your strong commercial acumen, you’ll be continuously appraising the financial health and efficiency of our business, ensuring that the right checks and balances are consistently in place to manage costs. You’ll take full accountability for the profitability and performance of the business end to end
• Managing multiple workstreams at the same time, you’ll be balancing competing, and often conflicting, priorities, always with a sharp eye on the needs and priorities of our business
• Ensuring the successful completion and implementation of a wide range of Food & Beverage projects for Townhouse is key to this role.  You’ll be working to tight timescales, anticipating potential challenges, creatively devising and implementing the optimum solutions
• Demonstrating your presence, responsiveness, and courtesy to the needs of our members, guests and owners, you’ll build strong connections and be recognisable, whilst striking a balance of working ‘on’ and ‘in’ the business
• As a senior leader, you’ll be the custodian of our culture & values, nurturing and developing talent, ensuring that your passion and expertise are lived through others, instilling a culture of continuous development and innovation, and identifying new ways to surprise and delight your guests and your people. You’ll role model the impact of a collaborative way of working to both our people and our guests
• Interacting with our guests, always warm, professional, helpful, and doing everything you can to exceed their expectations, you’ll be playing your part in making their stay with us is exemplary in every way. Ensuring this is a consistently lived experience for all guests, you’ll also be championing and embedding our service culture, ‘The Gleneagles Way’ (inspired by Forbes and LQA service standards), making certain it’s fully embedded across Townhouse

• An experienced and highly credible Resident Manager, (or F&B Director looking for the next step), you have an outstanding track record of success in premium luxury, whether this be in membership clubs or  hotels.  Your passion for all hotel operations is insatiable, this is more than just your profession
• Your finger is constantly on the pulse and you’re continually investigating and identifying new and creative opportunities for our business to make sure we’re always ahead of the competition, tantalising our members and guests with constant innovation
• You truly understand luxury and anticipatory service and understand how this needs to look and feel in our setting. You also have a creative eye and in particular, you instinctively know the Food & Beverage offering that is right for our brand
• Leading change, elevating an exceptional service culture, and driving consistency are second nature, you know exactly what great looks like; you also possess a strong drive to support and help others
• Determined to create unforgettable experiences that get people talking about us and driving long term loyalty and love, you never stop asking the question is this the best we can do?
• Commercially savvy and recognising that trust and empowerment come from getting the basics right, you’re reputed for running a tight ship and making sure every department is operating efficiently and effectively
• You can pat your head and rub your tummy at the same time! You’re an accomplished leader who can juggle the complexities of a diverse, large scale and demanding operation, while also ensuring the engagement and wellbeing of our people, and always seeking to exceed our guest expectations
• Consistent and on point in your attitude and demeanour, no matter how many times an issue has been presented to you, you recognise to our people and guests it’s often the first time
• Focused on our people, with the desire to grow and nurture the whole team through coaching and training, you create an environment that inspires and drives ambition while allowing people to be themselves
• You get energy from spending time with others, and you bring people together in the true belief that the best ideation comes from the sum of the parts.  You also have a strong continuous improvement driver that elevates and evolves internal practices, drives change, and ensures a consistent and methodical approach
• Building strong working relationships and having a positive impact on the people you interact with, your communication skills are exceptional; you build high performing teams, recognising the value of honest feedback and meaningful conversation, and ensure that everyone is working at an optimum level
• Always enthusiastic in your approach, you're well organised and punctual with an eagle eye for detail
• Highly motivated, driven and possessing an immense sense of pride in your work; you're passionate about fixing the small things that make a big difference; you find the best way to get things done using your initiative to change processes for the better
• Humble and leaving your ego behind, you’re up for doing things differently and trying (almost) everything once!

• Time to let your hair down
• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

• Treats in your pocket
• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

• Be our guest
• Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
• Friends & Family rate of £95.00 B&B per night
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few!
• Subsidised, single occupancy, en-suite accommodation available on our estate

• Investment in your development and wellbeing
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

 If you are our next Resident Manager, please forward your most recent CV to us today!