Chat Representative (Application Support)
Job Posting for Chat Representative (Application Support) at Enova International
Enova is currently accepting candidates for remote this position within 100 miles of Chicago, IL & South Jordan UT
About the role:
Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As an Application Support Chat Representative, you will become an expert in one particular brand over the course of our 3 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
What you'll be doing:
- Respond to chats from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Identify, research, and resolve customer questions or issues
- Communicate clearly and professionally with all customers, co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
We're excited about you if you have:
- Strong written communication skills so you can connect with customers over chat and email and to take clear notes in our computer system
- A desire to create a top-notch customer service experience
- The means to independently problem solve
- Ability to balance multiple priorities and effectively handle changing situations
- The drive to exceed your goals in a fast-paced, metric driven environment
- Computer proficiency and accurate data entry skills required
Our Operations Team:
We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.
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Job openings at Enova International
Denver, CO
Full Time
Chicago, IL
Full Time
Chicago, IL
Full Time
Chicago, IL
Full Time
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