The Academic Records & Registrar’s Office is seeking a Petition Services Manager to join our team within the Petition Services unit. The Petition Services Manager oversees the staff who facilitate the petition process for nearly 45,700 students in the fall and spring semesters and 17,000 students in the summer. The Petition Services unit processes nearly 1,200 annual student requests including, but not limited to, registration errors such as late registration, late grade option changes, late withdrawal, an extension of time to complete Incompletes, and requests to exceed the maximum number of units in specific courses.
The Petition Services Manager not only plans and implements program services and activities through other student services professionals but also directly manages budgetary responsibility and accountability for the overall success of the unit. In addition to overseeing the day-to-day operation of Petition Services, this role serves as the liaison to the 200 academic departments of the university, coordinating the petition review process for the Committee on Academic Policies and Procedures (CAPP) in conjunction with the Office of Student Accessibility Services (OSAS), and the Office of Equity Equal Opportunity, and Title IX (EEOTIX) to address unique student cases and needs. The Petition Services Manager coordinates and moderates bi-monthly CAPP Petition Panel meetings on behalf of the Office of the Registrar and present petitions that may have graduation, employment, financial, and student visa implications.
The selected candidate will be expected to recruit, screen, hire, train and directly supervise subordinate staff, student workers, volunteers, and interns. This role schedules and assigns work. Assesses performance and provides feedback, counseling or discipline, as needed. Terminates employees as necessary. Develops and implements program goals and strategies. Regularly communicates with faculty, staff, and administrators to facilitate the attainment of program objectives. Monitors progress and adjusts plans or targets as needed. Stays informed of emerging trends in student services and looks for opportunities to address these trends in program goals.
This role resolves problems referred by subordinates or other staff. Provides policy interpretation and technical consultation as required. Stays current in university and/or regulatory policy changes and ensures staff members are informed of changes and updates. Ensures that internal policies and procedures are consistent with university and regulatory requirements and that procedures and systems are well documented. Develops quality control standards and measures program and staff performance using these standards. This position manages the storage and maintenance of student records and data and maintains detailed records of program activities. Prepares statistical analyses and reports of program results for use by the dean or other administrators in strategic planning and decision-making. Participates in and/or plans and conducts surveys to gather information related to program activities.
The selected candidate must demonstrate expertise in customer service and personnel management, as well as expert knowledge of academic policy and procedures. This position reports to the Associate Registrar.
Please submit a cover letter and resume as part of your application.
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