Service Dispatcher

The Dispatch Coordinator looks after all day-to-day activities associated with efficiently scheduling service technicians to support residential, industrial, and commercial service and maintenance work.

Core Values:

• High Performance – Setting the bar high, then reaching higher
• Serve Other – Making the needs of our customers and coworkers our primary focus
• Professionalism – Demonstrating quality, reliability, and industry expertise for every customer
• Integrity – Doing the right thing, even when no one is watching
• Continuous Improvement – Driving to better ourselves and our business

Role Responsibilities:

• Take service calls from residential, commercial, and industrial clients
• Monitor email for service calls, and customer communication.
• Promote planned maintenance and home / building performance
• Schedule service and Maintenance calls for residential commercial and industrial clients
• Schedule repairs
• Complete/Close work orders & invoices
• Process invoices/scan to shared drive/ and forward to salesman for additional repair quotes
• Work with technicians and / sales to prepare repair quotes
• Assist technicians in ordering parts and issue PO’s
• Enter PO pricing into S2000/scan PO documentation & attach to PO for receiving
• Track parts for open work orders, enter into S2K
• Enter new customers and update existing customer information in S2K
• Enter and maintain maintenance contracts in S2K
• Create and maintain orange sheets for new and existing customers, update old sheets
• Create and maintain commercial maintenance binders
• Assist technicians with flat rate pricing of repairs for residential
• Coordinate with warehouse/post daily load report for items/filters to load for following day
• Prepare technicians to be out of the shop in a timely manner in the mornings
• Verify timecards are turned in daily
• Work closely with the job coordinators to organize manpower
• Back up project coordinators and purchasing

Monthly

• Prepare monthly commercial maintenance schedule & copy parts needed to warehouse
• Verify and print monthly residential maintenance list.
• Mail post cards to maintenance customers that were unable to get ahold of.
• Print sales and gross profit reports for expiring/renewing commercial maintenances

As Needed

• Monitor workload, communicate personnel needs with management
• Monitor invoice / timecard / credit card slip stock, alert LV reception for re-order
• Issue safety equipment from cabinet, document items removed
• Manage company phone list
• Process time off request / enter data into company calendar

Skills and Qualifications:

• Organized
• Keen attention to detail
• Excellent written and verbal communication skills
• Excellent telephone skills
• Excellent listening skills
• Neat handwriting or printing
• Gets after all tasks with a sense of urgency
• “Can do” attitude and willingness to lend a hand where and when needed
• Exceptional time management and prioritizations skills
• Ability to multitask and manage competing priorities
• Advanced skill level in Microsoft Word, Excel and Outlook
• Advanced computer skills
• Ability to project a positive image of oneself and of the company
• High school diploma or equivalent
• Ability to pass a pre-hire drug screen and background check

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• dispatch: 1 year (Required)

Work Location: In person

Salary : $22 - $25