What are the responsibilities and job description for the Department Specialist position at Enterprise Services?
Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.
We are currently seeking a Department Specialist to support our Collections Department at Zions Bancorporation’s new Technology Center located in Midvale, Utah. This position is a hybrid work schedule. The ideal candidate for this role will have the skills and experience necessary to meet the following responsibilities and qualifications:
- Provide a variety of staff support services to an organizational unit/department
- Administers various programs, projects, and/or processes specific to the operating unit served
- Provides customer service by interaction with 3rd Party Mortgage Servicer and other departments within the Bank. Assist others within and outside the company regarding issues related to the department
- Train and assist other employees
- Perform a variety of clerical duties, which may include, but not limited to, electronic safe keeping of records, answering phone, maintaining reports and other pertinent data
- Assist in preparation and control of records, statistics, and reports regarding mortgage servicing oversight, etc.
- Perform other duties as assigned
Qualifications:
- Requires High School diploma or equivalent and some office, administrative, clerical or other directly related experience.
- A combination of education and experience may meet job requirements.
- Basic knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.
- Must have good customer service and communication skills, both verbal and written.
- Good problem resolution skills.
- Must be accurate and detail oriented.
- Working knowledge of various computer software including spreadsheets and word processing.
- Familiarity with Microsoft Office – Excel, Word, Outlook, Teams.
- Able to work within high pressure deadlines
- Bankruptcy basic knowledge is helpful
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
Salary : $39,100 - $49,500
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