Desktop Engineer

Description

Desktop Engineer

Entrega is a leading provider of Application Design, Development and Delivery services to global clients. Our team of professionals use their expertise and experience to deliver results for our clients that address their most important business challenges.

The Desktop Engineer role requires an energetic, results-oriented IT professional. The position is responsible for providing desktop, printer, voice, and mobile device support to all employees and maintenance of the corporate environment.

This position includes installation, configuration, troubleshooting, and support of the following:

• Laptop computers, docking stations, and peripherals
• Mobile phones and tablets
• Network printers
• Desktop applications (Microsoft Office, Visio, Adobe Suite)
• VOIP phones
• Wireless devices

Job Description & Responsibilities

• Provide onsite and remote support for our user base
• Respond to all user and management requests in a timely manner
• Train and educate users with proactive, professional service
• Utilize ticket and time tracking system (Jira) to document problem resolution
• Responsible for system preparation, including system preparation for new employees
• Perform software installs, minor hardware repairs/maintenance, and assist with moving employees' desktop equipment
• Responsible for maintaining hardware inventory, assists with IT asset tagging process
• Responsible for proactively managing high severity and priority incidents from identification to resolution and escalation as necessary
• Support all required desktop applications
• Monitor backup operations and manage backup media
• Perform basic user administration in Microsoft Active Directory
• Contribute to knowledge base by creating training materials, tutorials, how-to guides, etc.
• Assist with user access audits
• Configure and troubleshoot wireless devices

Requirements

Qualifications & Experience

• 2-3 years of desktop and laptop support, as well as IT hardware troubleshooting experience
• High level of proficiency with Windows 7 and Windows 10
• Experience with Server 2008, Server 2012, and Microsoft Active Directory
• Strong Mac OS proficiency
• Some Linux experience preferred
• Certifications preferred (CompTIA, Cisco, Microsoft)
• High level of proficiency with the Microsoft Office suite
• Mobile device apps and VR Technology
• Excellent customer service and communication skills
• Professional, helpful demeanor and attitude