What are the responsibilities and job description for the Owner Relations Agent - 23189 position at Enverus?
Owner Relations Agent
Why YOU want this position
Enverus is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.
We are currently seeking an Owner Relations Agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.
Performance Objectives
- Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
- Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
- Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
- Ensure the response and manner is done in an accurate, timely and friendly manner
- Manage emotions (calm, non-defensive, respectful)
- Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience
- Demonstrated ability to manage multiple tasks and clients.
- Ability to multi-task between several critical client situations at the same time
- Ability to professionally interface with clients over the phone or through email.
- Strong self-motivation, and the ability to work both independently or with a team.
- Strong organizational skills, sets priorities, and meets deadlines.
- Excellent written, oral, and interpersonal communication skills.
- 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
- Proficiency in all Microsoft Office applications and various oil and gas software programs.
- High School degree or equivalent