IT Support Technician

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

• Provide technical IT Support to EOS employees.
• Resolve complex issues that may not be well documented and apply your knowledge to improving and creating support procedures and documentation
• Help remote employees based around the world to troubleshoot and gain hardware/software support through tickets and other company communication channels
• Manage and troubleshoot our conference room AV technology, printers, and other IT-related site equipment
• Manage our IT assets through the entire lifecycle, including purchasing, repairs, and secure disposal
• Purchase, image, and deploy laptops for employees, both locally and remote
• Be our onsite hands to resolve issues with core networking switches, routers, and WiFi access points
• Evaluate new technology and maintain services
• Analyze competing projects, assess technical risk, and communicate impact to the business and team
• Support internal and external events from all technical AV standpoints. This includes remote, in person (in-office), and hybrid situations

 WHAT YOU NEED TO SUCCEED:

• 3 years experience working in an IT Desktop Support role, preferably with A/V support duties included
• Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment
• Perform advanced system administration activities and are a subject expert in at least one area of technology
• Have an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Exposure or some experience to scripting or programming
• An understanding and awareness of Security standards
• Familiar with general A/V equipment and terminology
• Ability to effectively communicate both verbally and in writing across all levels of the organization
• You are customer focused, aware of the importance of end user satisfaction
• Must be proactive, self-directed, motivated, detailed, and organized in all areas

PREFERRED SKILLS:

• Advanced Windows, macOS or Linux systems administration skills/certification
• Exposure to Google Workspaces, Slack, ServiceNow