What are the responsibilities and job description for the Hardware Technician- $18/hr- Boulder position at Epic Placements?
TITLE: IT Hardware Technician
LOCATION: Boulder, Colorado
TYPE: 6-8 week contract beginning in August 2022
COMP: $18 hourly
SUMMARY:
Our client is looking for a critical thinker and problem solver to apprentice in the IT hardware repair and system troubleshooting operations center. This individual will work alongside our lead repair technicians in a highly collaborative team environment repairing all owned technology. They support roughly: 5,000 Windows PCs, 5000 Apple Devices, 34,500 Chromebooks, 1000 projectors/peripherals.
JOB DESCRIPTION:
- Troubleshoot, diagnose, and repair Chromebooks, Windows, and Apple devices and miscellaneous peripheral equipment and systems; determine the reason(s) for equipment failure and initiate appropriate action. Communicate with lead Hardware Repair Technicians on the next steps.
- Follow vendor repair procedures, perform warranty and non-warranty repairs and submit warranty claims on vendor websites.
- Utilize our internal IT Service Request system to maintain logs, records, files, and controls of the maintenance performed on all equipment. Look for trends/patterns for manufacturer recalls and communicate identified information to Hardware Repair Technicians.
- Assist the Hardware Repair Technicians as a supply contact for field personnel and maintain repair stock levels, interface, and assist Customer Service Technicians on repair issues.
- Assist with new order processing and the setting up and enrollment of all hardware devices so they work on our internal networks.
- Recycle the equipment and boxes accordingly.
- Perform other duties as assigned.
TECHNICAL SKILLS, KNOWLEDGE, AND ABILITIES:
- Ability to learn new skills in an ever-changing technology world
- Strong verbal and written communication skills
- Adapt to changes in software/hardware troubleshooting
- Ability to contribute to a highly collaborative team environment
#EP1
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