What are the responsibilities and job description for the Customer Support Specialist position at Epicor?
Requirements
Description & Requirements
Technical Application Specialist
Epicor Service CRM provides a SaaS solution for the automotive industry. We have an opening for a full time Customer Support Specialist, who will be responsible for answering customer questions, training customers on products, and resolving customer problems over the phone and through email.
What you will be doing:
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Description & Requirements
Technical Application Specialist
Epicor Service CRM provides a SaaS solution for the automotive industry. We have an opening for a full time Customer Support Specialist, who will be responsible for answering customer questions, training customers on products, and resolving customer problems over the phone and through email.
What you will be doing:
- Answer phones and respond to emails.
- Identify, research, and resolve customer questions and problems.
- Monitor problems to closure and follow up with customer.
- Update customer websites and communications.
- Assist with organization of marketing and promotion options for clients.
- Train customers on tools and inform them about service options.
- Log all activities using the appropriate software.
- Excellent verbal and written communication skills.
- Ability to resolve customer problems meeting key metrics.
- Independent, highly organized, and detailed oriented with positive attitude.
- Effective multi-tasking skills in fast-paced environment.
- Must be a team player.
- Excellent time management.
- Demonstrated skills with Microsoft Word and Excel.
- Basic graphic skills using Photoshop.
- Experience with Service Now.
- Fluent in French.
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Salary : $40,000 - $100,000
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