What are the responsibilities and job description for the Medical Receptionist position at Epiphany Dermatology?
At Epiphany Dermatology, we’re working hard to make sure everybody has immediate access to the best skin care possible regardless of location, insurance type, financial status, or scheduling needs. To accomplish this, we know we need the right people in our corner.
Our employees are the key to our success and the reason why we were able to grow from a single location in 2015 to approximately 70 clinics spanning across 12 states today. As a token of our appreciation, we’re proud to be able to offer our employees some amazing benefits and perks including free employee medical, dental, vision, and short-term disability options. We even offer DailyPay as a way for staff to receive their pay early or even daily! Most importantly, we invest in our employees’ development so when they join the Epiphany Dermatology team it’s a career, not just another job.
We understand you have a lot of options when it comes to your career however, by joining Epiphany Dermatology you’ll be part of a mission driven team of dedicated individuals, who want to see you thrive!
What we are looking for:
Our Medical Receptionists are the face of our clinics and responsible for making a positive first impression with all our patients. A lot of pressure, we know! So, we are looking for someone who is excited to go above and beyond and delight each one of our patients. There is a lot to be done at the front desk, so our ideal candidate is someone totally comfortable with juggling multiple priorities in a fast-paced environment and has the superpower ability to keep their cool while under pressure.
What you'll do:
- Greet, welcome, and register patients while working to minimize and solve wait times or other reception area issues.
- Collect, verify, and document patient information including but limited to demographics, validation of identity, primary and secondary insurance, intake forms and prior authorizations.
- Collect signatures on documents such as HIPAA privacy statement, consent forms, authorization for treatment and release of information.
- Accurately identifies Fee Scale /Co-pay determinations. Collects and processes visit charges, co-pays, deductibles, previous cash balances and notices of overdue payments at time of visit.
- Manage incoming phone calls, emails, messages and referrals to completion and in a timely fashion.
- Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.
- Performs appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
- Patient check-out duties such as next appointments, patient education hand-outs and instructions.
- Maintain medical records with timely input of incoming scans, documents, or test results.
- Works with healthcare team to assure smooth and efficient patient flow and operations.
- Participate in staff meetings and provide constructive input for improvements and solutions.
- Other duties as assigned.
Medical Receptionist are instrumental to our success, so if you’re up to the challenge… we want to hear from you!
Interested candidates should have/be:
- Able to adjust personal availability according to volume changes and activity surges.
- The ability to adhere to a compliance program and HIPAA standards and policies.
- Able to receive and apply constructive input for performance improvement and growth.
- High school diploma or general education degree (GED).
- 2 years of experience as a medical receptionist in a medical practice or ambulatory environment - not required but highly desired.
- Experience with EHR systems - not required but highly desired.
Work Environment and Physical Requirements:
Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.
Benefits:
We offer generous benefits such as Free Medical, Dental, Vision, and Short-Term Disability for employee. We also offer 401k (with company matching!), Employee Discounts, FSA/Dependent care, HSA, Paid Time Off (PTO), Long Term Disability, Accident, Life Insurance, plus more.
