Team Lead

Advance Possibility. Join Episource, a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

As a member of Episource's technology team, we empower you to create your career. We invest in our people, inviting you to grow and elevate your skill set. As an owner of your career path, a desire for innovation and evolution will launch you to success throughout your tenure at Episource.

Job Summary:

The Team Lead supervises field staff responsible for retrieving medical records from healthcare facilities such as provider offices and hospitals for the sole purpose of retrospective and prospective chart reviews for health plans and IPOs. Retrieve medical records for various reviews such as Commercial, Medicaid, Medicare Risk Adjustment (MRA), Risk Adjustment Data Validation (RADV), Accountable Care Organization (ACO), and Healthcare Effectiveness Data and Information Set (HEDIS). This position performs training, developing, and supervising high-performance teams in various markets throughout the U.S.A. Depending on the time of year, the workforce ranges from 20-40 temporary employees across multiple regions or states.

Essential Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Training/Development

Training and development of Medical Record Technicians. Training primarily on medical chart audit reviews

Supervise a considerable amount of seasonal field employees. Teams may be across multiple time zones within the U.S. Provide guidance, instruction, training, direction, and leadership

Build & supervise high-performance teams. Lead successful mobile and virtual teams by building trust and improving relationships

Proficient in training staff using web-based platforms including online assessments and tutorials

Ability to identify training methods best suited for meeting company-established goals and objectives. Methods include group sessions, field training, demonstrations, and practice sessions

Develop, create, plan, and administer training plans, targeting core learning objectives and required job competencies

Work closely with Account Management, Talent Acquisition, Outreach, and IT/Asset Management to ensure successful on-boarding and equipment procurement

May travel to various locations throughout the United States to help manage staff

Be a brand ambassador for the company by participating in various recruiting and hiring events such as college/university advisory boards, corporate alliances/partnerships, and company-sponsored events

Supervise, motivate, delegate, and monitor workloads to make sure work is done correctly and timely

Supervisor and Customer Support

Responsible for team building and ensuring teamwork across a geographically diverse workforce

Participate in various Account Management, Outreach, and Client facing meetings with Health Plan representatives and provider offices to foster strong relationships ensuring customer objectives, performance expectations, and productivity standards are being met

Ensure a high level of technical knowledge within the healthcare industry; specifically EMR/EHR applications such as Epic, Centricity, NextGen, and E-Clinical Works • Ability to determine best retrieval methods and improve accuracy

Perform Quality Assurance and Quality Control audits upon request (both internal and external)

Can be scheduled for on-site or remote appointments, retrieving information from facilities through pulling, breaking down, copying/ scanning, indexing, assembling, and uploading medical records into an image data management application

Upload all retrieved charts and applicable forms to the company server daily

Must maintain a high level of productivity

Additional duties as necessary to meet the obligations of our clients

Documentation and Reporting

Monitor and maintain productivity performance metrics & forecast reports

Schedule weekly team meetings for continuous training and project updates

Communicate updates weekly to Management regarding all Key Performance Measurements and Indicators (KPIs) both negative and positive

Schedule and conduct routine performance reviews, document discussions and share feedback with both employees and management. Track and document team performance

Conduct on-site reviews of team members using standardized performance metrics

Participate with Management in documenting and delivering disciplinary action (verbal & written) discussions

Ensure all department documentation and training manuals are up to date at all times

Verify all timekeeping and expense entries and ensure team members are scheduled efficiently and following labor law guidelines

Continuous Improvement

Establish strong rapport with other departments. Be resourceful, using intelligence and experiences

Be a great Thought Leader; one who is recognized as an authority in our specialized field and whose expertise is sought and often rewarded

Collaborate with IT on process improvements including software/hardware functionality, testing, and implementation

Requires an individual to maintain the ability to work in an environment with PHI / PII data

May be assigned other duties.

Must maintain compliance with all company policies and procedures.

Qualifications / Requirements:

BS/BA required; or a minimum of 3 years in healthcare

Minimum of 3 years equivalent job-related experience

Excellent medical and clinical terminology

Excellent understanding of HIPAA and PHI. Maintain a high level of confidentiality

Excellent time management skills, be highly organized, self-motivated

Excellent customer service experience, problem-solving skills, and attention to detail

Excellent leadership and communication skills

Excellent analytical and problem-solving skills

Must have excellent time management skills, be highly organized, and self-motivated

Good understanding of general IT level one related issues as it relates to EMR, EHR, Adobe, and other scanning software and compatible hardware

• Some overnight may be required (approximately 30-40% per year). At times travel within a 30-50 mile radius is expected to support field employees. At peak season field support in out-of-town areas can exceed two weeks

Proficient in MS Office Suite (Word, Excel, PowerPoint)

Strong aptitude for learning new skills

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

High level of ethics, integrity, discretion, and confidentiality.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting productivity standards.

Must be able to lift and carry up to 30 lbs.

Must be able to talk, listen, speak and view regularly

30-40% of domestic and/ or international travel to customer sites/plants, etc.

Working Conditions:

Working conditions are normal for an office environment.

Requires prolonged sitting, some standing, some bending, stooping, and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, and other office equipment.

Work may require occasional weekend and/or evening work.

Appropriate Personal Protective Equipment (PPE) is required when in a clinical setting

30-40% domestic travel. Travel is primarily local during the business day, although some out-of-the-area and overnight travel is to be expected.

Here is how you will benefit as a valued member of our Expert Teams at Episource.

• Remote culture with company equipment, virtual access, and monthly internet allowance
• Self-managed Flexible Time Off / Paid Time Off eight paid holidays per year
• Parental Leave
• Wellness Programs (EAP, Calm App)
• 401(k) with company match
• Career Development: Tuition reimbursement, certifications, and seminars
• Health, Vision, Dental, Voluntary Life, and AD&D Insurance
• Health Savings Account / Flexible Savings Account

EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focused
The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Expert Teams. Ingenious Technologies.
Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Salary Range (or rate): $25-$31.25/hour
Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting.

Diversity creates a healthier atmosphere: Episource is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Episource is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.