Operations Coordinator

Company Summary

EQ focuses on the experience of its 20 million square feet - how space feels, activates and performs to amplify the human experience. We're proud to work hand-in-hand with more than 1,200 customers of all sizes, from Fortune 100 companies to emerging startups, to bring humanity back to the workplace. Our diverse team of 160 professionals is responsible for creating inspired office environments in major cities across the country including Chicago, New York, Los Angeles, San Francisco and Seattle. As a U.S. office portfolio company wholly owned by Blackstone's real estate funds, we have the resources to lead the changes happening in the work space. Explore your space for greatness at www.eqoffice.com.

What We Value:

Our vision, centered around our customers’ success, is to drive humanity into the workplace and beyond.

Our mission is to help companies attract, retain, and inspire talent by creating effective workplaces. We create spaces for greatness to happen - where people feel welcomed.

Our teams are dedicated to being responsible and giving members of our communities. We are invested in making the best decisions with the resources we consume, and we are committed to the well-being of our team members, tenants, and surrounding neighborhoods. We strive to build economic health in communities by regenerating urban spaces, preserving local culture, and driving humanity into our workplaces.

Job Summary

As an Office Tenant Coordinator, you’ll be the primary point of contact for the property community and act as the “face” of EQ Office! You will bring your best each day to support the team to achieve the following:

Responsible for the operations and maintaining the day-to-day relationships with our customers. Set the stage in interactions, positive impression, make people’s day.  Provide administrative support to the property team to achieve operational excellence and to maximize value. 

CUSTOMER SUCCESS

• First point of contact (either reception in-person or virtual phone/email) for tenants, visitors, vendors and guests
• Anticipate tenant needs before they arise using relationships you have fostered, unique tenant amenities and relevant information collected in CRM to enhance and personalize their experience.
• Coordinate/prepare/distribute and respond to day-to-day customer communication.
• Know and explain EQ policies and procedures and communicate, inform, and update tenants on building issues.
• Respond to incoming customer work order requests, manage status of open work orders, and follow-up with customers to ensure satisfaction.  Become super user of EQ online work order platform/technology
• Escalate customer service-related issues to the appropriate property management staff as necessary.

• Input notes into EQuip or equivalent CRM system about customers.

BUILD COMMUNITY

• Interact with customers to foster ongoing relationships

• Identify and execute opportunities to connect tenants with each other.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

• Consistently celebrate tenants’ successes and milestones through gifts and notes.
• Brainstorm and plan ideas for property events that will bring people together.  Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.

ADMINISTRATIVE

• Responsible for managing the day-to-day administrative functions of the office.
• Prepare and distribute correspondence through the utilization and maintenance of onsite resources.  
• Answers and screens incoming phone calls; providing assistance when possible and routing other calls to appropriate employees.
• Creates and maintains various filing systems in an accurate and organized manner. 
• Sorts, organizes and distributes all mail and deliveries.
• Responsible for distribution of monthly and quarterly reports.
• Processing and coding invoices.
• Orders and maintains and adequate supply of departmental office supplies.
• Organizes team lunches and meetings.

PROPERTY MANAGEMENT AND OPERATIONS

• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).

• Write and send broadcasts relating to building updates.
• Manage and inventory keycards and collect upon move-out
• Review location and how to use each piece of Emergency Equipment
• Performs other duties as assigned, including ad hoc projects. 

COMPETENCIES

• Pro-active, self-starter with the ability to work independently in a fast-paced environment
• Ability to think outside the box and approach all issues with a completely fresh approach

• Ability to anticipate needs and over-deliver wherever possible
• Must think on your feet and use initiative to solve problems and deliver solutions

• Enthusiastic, passionate, able to enthuse and motivate others
• Exceptional organizational, multitasking, prioritization and project management skills
• Ability to collaborate well with internal and external customers; friendly and approachable
• Effective and flexible communicator, team player, reliable and high level of curiosity
• Professional demeanor
• Embraces continuous change and opportunities when presented

Qualifications

• Previous customer service experience preferred. 
• Some college or equivalent experience preferred.
• Proficiency with Microsoft Suite required. 

Base Salary Range:  $60,000 - $70,000.  This represents the presently-anticipated low and high end of the Company’s base salary range for this position.  Actual base salary range may vary based on various factors, including but not limited to location and experience. 

Total Direct Compensation:  This job is also eligible for discretionary bonus on an annual basis.

Benefits:  The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com.

#LI-Onsite #LI-KR1

Salary : $60,000 - $70,000