Position: Shift Lead

Classification: Non-exempt - Full time and Part time hourly employee

Reports to: General Manager

The Role

The Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high quality beverages and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean and healthy work environment, act fiscally responsible, produce quality work, you are ethical and passionate about coffee. We love coffee and want you to love it too.

Duties & Responsibilities

• Share passion for coffee and knowledge of specialty coffee with customers and employees
• Leads team and models preparing and serving the highest quality handcrafted espresso and coffee beverages consistently and provides regular coaching and feedback to team members on drink quality and presentation to build their knowledge and skills.
• Models and leads the team to share product knowledge regarding all pastries and food items, staying up to date on seasonal menu changes and communicating this information to guests
• Plan and execute the deployment of staff to ensure that all team members work together effectively and efficiently to provide a great customer experience
• Able to remain calm, professional, patient, kind and productive always
• Leads, delegates and is involved in store cleaning, stocking, and organizing tasks
• Ensure and uphold store cleanliness, organization and food safety
• Always acts responsibly in protecting the store assets and facilities through complying and ensuring compliance with Equator Coffees policies and procedures for safety, health, security, maintenance, and cash handling.
• Communicates timely with the Store Manager on concerns such as employee engagement, work performance, customer feedback and areas to improve
• Work with the Store Manager to perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on-hand to meet customer demands and to control costs and waste.
• We work as a team. You will be the ideal model for teamwork
• You understand the importance and will follow and hold others to follow all company policies and procedures in accordance with Equator Coffees
• Maintains positive and productive relationships with all team members, other stores employees and

departments throughout the company

• Able to make decisions in the best interest of the customer as well as navigating problem solving, using resources in the absence of the manager
• Contribute to store goals for achieving sales and improving profits
• Will be responsible for the opening and closing of the cafe
• Demonstrate respect, integrity, honesty and knowledge to promote the culture, values and mission of Equator Coffees

Qualifications

• You’re kind, welcoming and patient even in the midst of multi-tasking
• Coffee experience preferred
• Retail and/or customer service experience required
• Demonstrates a passion for coffee and tea
• Able to make customers the priority
• Can provide ongoing positive and constructive feedback with ease
• Curious to learn and gain knowledge and apply to daily interactions
• Is a Team Player
• Capability to interface and maintain effective relationships with co-workers and customers.
• Is highly professional
• Is a problem solver
• Able to multi-task and lead in in a fast-paced environment
• Deals with ambiguity well, is resourceful
• Ability to communicate effectively with others. 
• Cash handling skills
• The employee must occasionally lift and/or move up to 40 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• High School Diploma or General Education Degree (GED)
• Able to work agreed upon Full time or part time hours to include early mornings, evenings, weekends and/or holidays.
• Maintains a current state issued Food Handler Card

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

About Equator
Equator Coffees is an impact-driven, award-winning coffee roaster, mission-led retail operator, and thoughtful coffee farm owner headquartered in Marin County, CA. Founded in 1995 by Brooke McDonnell and Helen Russell, Equator's strong commitment to a sustainable, transparent approach spans more than two decades. In 2011, Equator formalized its commitment to sustainability by becoming a certified B Corporation, making it the first California coffee roaster to do so. In 2016, we were voted National Small Business of the Year and one of San Francisco Business Times Top 100 Women-Owned Business for the past 12 years. Today, Equator operates eight retail cafes in the San Francisco Bay Area, one retail café in Los Angeles, sells coffee direct to customers through its website and has an expanding national wholesale business.

Our Philosophy
Equator connects global coffee farming communities and coffee lovers in the US. The journey from seed to cup is long. Every step in our supply chain should be equitable, sustainable and beneficial for all involved. We call it the Chain of Well-Being. We treasure our relationships in the global coffee community and invest in projects at origin to help our partners and their communities thrive. For instance, our World Bicycle Relief Blend funds the purchase and distribution of bicycles in countries where reliable transportation can lead to economic opportunity and educational success.
B Corp Declaration of Interdependence
We envision a global economy that uses business as a force for good. This economy consists of a new type of corporation – the B Corporation – which is purpose-driven and creates benefits for all stakeholders, not just shareholders.
As Certified B Corporations and leaders of this emerging economy, we believe:
-That we must be the change we seek in the world.
-That all business ought to be conducted as if people and place matter.
-That, through their products, practices, and profits, businesses should aspire to do no harm and benefit all.
-To do so requires that we act with the understanding that we are each dependent upon another and thus responsible for each other and future generations.

Salary : $18 - $0