What are the responsibilities and job description for the Business Service Associate position at Equifax?
The Platinum Representative will serves as the first point of contact for Platinum Customers. The dedicated representative will assist with calls and emails that come into Global Business Services. The representative will provide support to Sales and Customers to assist them in resolving issues or challenges being experience related to accessing data, invoices, products and services. They will provide telephone and email support to Equifax customers and must have an ability to resolve product and system issues/questions as well as escalations from IES Account Managers.
What you'll do:
- Properly track inbound/outbound calls and emails
- Communicate effectively with internal and external contacts
- Communicate escalations to the management team
- Meet all established quality targets
- Cross Sell Products to existing customer base
- Provide website support
- Handle any additional assignments as needed
W hat experience you need:
- Bachelor's degree preferred
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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