What are the responsibilities and job description for the Helpdesk Support position at Equiliem?
Hours 4-10s (7pm 5am or 9pm to 7am) -
24 hour facility. Weekend work might be required. When they start they will be doing training, then they will be initiated with their weekly schedule. Their schedule will either End on Wednesday - Saturday, or Start on Sunday - Wednesday for the 4 consecutive days.
OVERNIGHT SHIFT
Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
Administers and assures connectivity of customers Operating System based platforms
Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: the lab environment and customers needs
Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
Supports management in the development and implementation of training initiatives for Services personnel
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
Responds to Lab software/hardware related inquiries
Escalates IT issues that are not resolved via regularly identified support channels.
Shares technical and process updates
Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Ensures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively.
Effectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts.
Qualifications:
Associates Degree in IT or 2 years of relevant technical experience including (but not limited to); Windows technologies, Ticketing Systems, networking, remote computing and backup systems
IT certification such as A , Network , Project , Security are a plus but not required
Experience with virtual machine support
1 year of Experience with Active Directory
Required Skills:
Win 7 Win 10 Operating systems platform Troubleshooting
Microsoft Office Suite/O365
Symantec Management / Altiris or SCCM software deployment & management tool
Remote Desktop support
Cisco AnyConnect / VPN
Ticketing system (Service now ticketing system experience a plus)
Active Directory management.
Basic Network printers / copiers troubleshooting
Basic Networking troubleshooting
Working in a lab environment a plus
Excellent verbal and written communication skills.
Great team player
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customers site safety code.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
24 hour facility. Weekend work might be required. When they start they will be doing training, then they will be initiated with their weekly schedule. Their schedule will either End on Wednesday - Saturday, or Start on Sunday - Wednesday for the 4 consecutive days.
OVERNIGHT SHIFT
Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
Administers and assures connectivity of customers Operating System based platforms
Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: the lab environment and customers needs
Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
Supports management in the development and implementation of training initiatives for Services personnel
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
Responds to Lab software/hardware related inquiries
Escalates IT issues that are not resolved via regularly identified support channels.
Shares technical and process updates
Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Ensures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively.
Effectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts.
Qualifications:
Associates Degree in IT or 2 years of relevant technical experience including (but not limited to); Windows technologies, Ticketing Systems, networking, remote computing and backup systems
IT certification such as A , Network , Project , Security are a plus but not required
Experience with virtual machine support
1 year of Experience with Active Directory
Required Skills:
Win 7 Win 10 Operating systems platform Troubleshooting
Microsoft Office Suite/O365
Symantec Management / Altiris or SCCM software deployment & management tool
Remote Desktop support
Cisco AnyConnect / VPN
Ticketing system (Service now ticketing system experience a plus)
Active Directory management.
Basic Network printers / copiers troubleshooting
Basic Networking troubleshooting
Working in a lab environment a plus
Excellent verbal and written communication skills.
Great team player
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customers site safety code.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Global Helpdesk Lead
myGwork - LGBTQ+ Business Community -
Seattle, WA
IT Helpdesk Supervisor
Allen Institute -
Seattle, WA
Helpdesk Specialist (Temporary)
PRR INC -
Seattle, WA
