Senior Sales Support Associate

Equinix is the world's digital infrastructure company, operating 200 data centers across the globe andproviding interconnections to all the key clouds and networks.Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We area fast-growing global company with 70 consecutivequarters of growth.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800 networks and 2,900 cloud and IT service providersin over 26countries spanningfivecontinents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment. That is foundational to our core values as a company and is vital to our success.

Responsibilities

Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)

• Solves complex issues by engaging internal support teams

• Takes on SSA Lead role from Hub for countries without SSAs

• Ensures SFDC is up to date at Account, Opportunity, and Case level for supported Sales Team

• Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs

• Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role

Customer Engagement

• Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales

• Gathers feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction

• Understands future customer builds and timing

• Handles Customer escalations and works cross- functionally to resolve them

Complex Deal Support

• Reviews pipeline with Sales rep and identifies deals to work on

• Project manages multi-country deals engaging local SSAs

• Coordinates deal requirements with cross-functional deals to structure deal upfront

Process and Policy adoption and reinforcement

• Monitors Sales compliance to policies in Sales Support

• Flags non-compliance to management

• Participates in cross-functional workshops to represent Sales Support

• Acts as a SME for tool or process

• Gathers input for Business Requirement documents

• Participates in UAT testing

• Creates and/or delivers process and policy training to Sales Teams as needed

Qualifications

• 3 years experience in sales operations

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form:

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.