Ernest Packaging Solutions is currently in search of a Client Coordinator (B2B customer service rep) for our division located in Boise, ID. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
Position Summary:
Client Coordinators (CCs) are non-exempt, full-time employees of Ernest Packaging Solutions who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses.
Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service.
CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.
Required Qualifications:
Preferred Qualifications:
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Billing Skill
Customer Service Skill
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