Logistics Coordinator

Empire Staffing Networks is currently looking for an outgoing, positive, and energetic individual to join our clients Customer Satisfaction team due to growth in Elk Grove Village, IL.

Logistics Coordinator Duties:

• Enter sales and purchase orders in our system (Quick Books desktop version)
• Manage customer expectations both on the phone and in person
• Assist customers and suppliers with product data, specifications, and pricing
• Provide outstanding follow up to our customers and our suppliers daily
• Coordinate day to day activities with other team members to ensure our customers are receiving their shipments in a timely and effective manner
• Develop and update weekly reports for major client accounts
• Responsible for prompt and proper resolution of customer questions or concerns by providing additional information or engaging with others within the company to provide a solution according to company procedures
• At times coordinate with our shipping partners to resolve delivery issues and set up shipments
• Give our customers a memorable and enjoyable experience by going above and beyond expectations

Logistics Coordinator Qualifications:

• customer service experience a plus
• excellent verbal and written communication skills
• ability to manage multiple facets of the business from inception of an order until the time it ships
• attention to detail and accuracy
• knowledge of MS Office software, including Teams and Outlook a must
• Knowledge of Quick Books a plus
• strong organizational skills and ability to prioritize workload based on the daily needs of the business
• experience using multiple lines of contacts (email/phone/in-person
• must possess good listening skills and excellent interpersonal skills

Job Type:

• Full time (in the office)
• Monday- Friday (normal business hours, but flexible)

Benefits:

• Paid time off (sick, vacation,)
• Medical insurance (effective after 30 days of employment)
• Participation in the 401K program after 90 days.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)
• Logistics: 2 years (Preferred)
• Data entry: 2 years (Preferred)
• QuickBooks: 1 year (Preferred)

Work Location: One location

Salary : $40,000 - $45,000