What are the responsibilities and job description for the FACILITIES MANAGER position at ESFM?
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
The Facilities Manager - Business Services is responsible for the client relationship and account services provided by ESFM and vendors. Requires extensive experience in Facilities Management, P&L management, and the ability to expertly manage the needs of the client in all facets of the account. The Manager will oversee services in a GMP Facility to include Housekeeping services, Mail Services Shipping and Receiving, Sub-Contractor / Vendor management
Key Responsibilities:
- Responsible for accuracy and timeliness of financial data and statistics
- Controls expenses within area of responsibility
- Develops and recommends department operating budget and ensures that department operates within budget
- Evaluates and justifies supplies, equipment and purchases as needed
- Establishes work standards and work flow
- Manage the quality process as it relates to Business Support Services and set targets for quality improvement.
- Measure customer satisfaction and implement action plans for areas below standard
- Continuously review Business Support Services procedures and implement improvements when applicable.
- Create an environment of innovations and continuous improvement targeted toward improved service levels and increased efficiency within Business Support Services.
- Enable effective two way communication with all staff
- Coach and develop staff
- Maintain high staff morale for all staff members
- Demonstrates good/effective communication skills with clients and their employees.
- Demonstrates quality leadership in meeting performance plans
- Acts as a positive role model; proactive in the achievement of the facility goals and objectives
Preferred Qualifications:
- 5 years of Facilities Management experience within the Business & Industry sector
- Experience with Soft Services to include Janitorial
- Experience in a Manufacturing facility
- Excellent written and verbal communication skills
- P&L Management
- Client Relations and Customer Service Oriented
- Team leadership Abilities; Staffing Recruiting, Development and Relations
- Planning, Organization & System Know-how
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Req ID:926524
ESFM
KELLY L LUQUE
Salary : $0
