What are the responsibilities and job description for the Service Desk Analyst position at ESM?
The Service Desk Analyst is responsible for providing direct and indirect help desk and system administration support to end users. The IT Support Administrator may also be assigned to project teams in support of company goals and objectives. This is a long term contract role with no set end date. You will sit onsite in Burlington, MA. This is a day shift role with occasional on call duties.
Qualifications:
Associates Degree or equivalent experience/certification.
CompTIA A Certification
Minimum of two year IT experience in a technology support role
Excellent interpersonal skills with the ability to collaborate well with others
Knowledge of ITIL best practices a plus
Knowledge of Microsoft Systems Administration, including Microsoft Exchange and SharePoint
Knowledge of Virtual Desktop Infrastructure environments
Knowledge of data backup and recovery systems/applications
ERP system experience a plus
Experience in telephone system administration a plus
Lenovo system certification is a plus
This is a contract role with an undetermined end date (2 years). All candidates that receive an offer must be fully vaccinated by January 4, 2022. All new employees do go through mandatory drug screening and criminal background check upon receiving an offer.
Job Types: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Vaccination requirement
Ability to commute/relocate:
- Rensselaer, NY 12144: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you able to meet this employer's vaccination requirement?
Education:
- Associate (Required)
Experience:
- Help desk: 2 years (Preferred)
- Microsoft Exchange/ SharePoint: 1 year (Preferred)
- Virtual Desktop Infrastructure environments: 1 year (Preferred)
- data backup and recovery systems/applications: 1 year (Preferred)
Work Location: One location