What are the responsibilities and job description for the Helpdesk Technician position at eSOZO LLC?
Job Description
MSP looking for a Technician to be on site at a client in Union, NJ 2-3 days a week.
*Remaining days would be working from home or at another client site.
Job Summary:
This role is to work in tandem with other eSOZO Technicians. You will also be working directly with client staff and the IT Director.
Installs and removes software from computer systems and networks, diagnoses and repairs technical issues, and plans, designs, implements and manages user networks. Is able to troubleshoot and complete Tier 1 and Tier2 level tickets and projects.
Job Accountabilities*:
- Provides services through telephone, email and face-to-face contact.
- Assembles hardware and installs or deletes software to ensure all hardware and software are working properly.
- Troubleshoots computer equipment to confirm it is running correctly.
- Recovers any lost or accidentally deleted data.
- Customer Service skills both on the phone and in person.
- Act as the bridge between Tier 1 work and Tier 3/Engineers.
- On-Site and remote client support.
*The company reserves the right to add or change duties at any time
Job Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology or a related field. Or comparable Trade School. Preferred, Not Required.
- Experience: 2 years of relevant work experience
- Other requirements: Knowledgeable with various software programs.
- Proficient in: Firewall Configurations and Installations, WAP Configuration and Assessment.
- Server Proficiency including but not limited to: Active Directory and Exchange.
Skills:
- Identify and resolve problems quickly and efficiently
- Exhibits high attention to detail
- Excellent customer service skills required
- Gathers and analyzes data skillfully
- Writes clearly and informatively
- Adapts well to change
Salary : $60,000 - $80,000