Master's Level Intake Counselor

• Schedule: on-call, as needed basis, need to be available Monday-Sunday 12pm-12am EST including holidays. 
• No guarantees on minimum amount of hours.  May be scheduled up to 30 hours/week, as needed. 
• Must be able to commit to a 4 week (40 hrs/week) training period, Mon-Fri 8:30-5pm EST
• Credentials:  license eligible or provisionally licensed (LMSW, LAPC, LAMFT…)
• Bilingual (Spanish) preferred
• Proof of COVID-19 vaccination is required before employment, except in case of approved exception. This policy applies to remote workers. 
• Must be able to pass a Drug Test
• Benefits: None.  Clinical supervision may be available for Georgia applicants. 
• Hourly Rate: $20 hour

• Excellent inter-personal communication, relationship building, and consultative skills.
• Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal). 
• Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently.
• Ability to offer telephonic support for clinically appropriate concerns in addition to crisis intervention when needed. 
• Responds, answers, or directs information requests on a variety of topics.
• Adapts easily to change and to shifting priorities.
• Remains calm under pressure, displaying enthusiasm and positivity.
• Efficient, detail-oriented, and able to multi-task.
• Must be able to work independently as a part of a Team.
• Must be able to perform tasks in a fast-paced environment and meet strict deadlines.
• Proactively identifies solutions that enhance team performance and improves customer retention and relations.

•  Respond to calls, texts, chats, and other forms of contact within a timely manner in adherence to company service standards. 
• Assess for and meet the needs of new EAP or SAP customers through clinical interviews using an abridged version of a bio-psycho-social assessment which includes:
  • Evaluating the acuity and clinical urgency of customers and intervenes in crises, as needed. 
  • Helping customers identify personal, familial, and occupational problems that are currently or potentially impacting functioning, work performance, quality of life, and/or wellbeing.
  • Assessing and enhancing customer’s readiness for change using motivational counseling principles and techniques. 
  • Conducting substance abuse assessments to determine appropriate levels of care and ensures timely referrals to medical, detoxification, or other treatment resources as needed. 
  • Assessing for child and elder abuse or neglect and takes appropriate steps to ensure safety. 
  • Offering coping skills, problem-solving, and psychoeducation for customers looking for immediate counseling support.
  • Discerning if the services offered by Espyr are applicable for the customer and, if not, appropriately connecting the customer to the suitable level of care and resources. 
  • Engaging in case consultations with peers and supervisors as needed or directed.
•  Assisting with coordination of customer appointments to ensure timely connection to services in accordance with company standards. 
• Conducting follow-up activities with customers to ensure timely appointments and follow through on referrals, client stability and wellbeing, problem resolution, occupational functioning, satisfaction, and progress in counseling.  
• Assisting with data entry and follow-up related to calls overflowed to 3rd party vendor and internal on-call and backup services. 
• Handling customer escalations from internal and external parties that require additional assessment, crisis intervention, and immediate support.
• Monitoring and responding to customer emails requesting information. 
• Assisting with case audits and corrections to ensure accuracy for client reporting. 
• Maintaining ongoing familiarity with a wide range of community resources, self-help groups, and employer-specific benefits to ensure appropriate customer referrals.
• Screening and discerning urgency regarding management requests for organizational services and escalating to the corresponding department.
• Communicating with counselors regarding issues surrounding availability, complaints, scope of services, clinical case consultation. 
• Resolves service issues using independent judgment in conjunction with established procedures by determining the cause of the problem; selects and explains the best solution to solve the problem; expedites correction or adjustment; following up to ensure resolution.
• Complying with all clinical and professional protocols, processes, and policies.
• Recording, tracking, and reporting on all interactions with clients and customers using designated tools.
• Maintaining security of area/materials/private information which includes both physical and virtual storage and filing. 
• Communicating with team leads and manager regarding the use of time, barriers, and other factors that impact job performance. 
• Within the department and company, demonstrating a high degree of collaboration, proactive problem solving, decision-making, personal accountability, inter-personal communication skill, and professionalism.
• Completing additional projects/tasks as assigned .

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