PC Technician I

ESRI
Redlands, CA Full Time
POSTED ON 3/26/2024 CLOSED ON 3/27/2024

What are the responsibilities and job description for the PC Technician I position at ESRI?

Overview

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

  • Resolve request/issues in person and remotely via phone support, IM, or email
  • Monitor and maintain service queue based on established service level agreements
  • Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
  • Assist with testing and evaluating various software applications in support of future deployments
  • Troubleshoot and repair desktop technologies, printers, and handheld devices
  • Assist with departmental moves, adds, and changes
  • Assist with maintaining up-to-date documentation within service desk knowledge base
  • Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

Requirements

  • 1 years of relevant experience
  • Experience with helpdesk and/or end user support
  • Excellent communication and customer service skills
  • Ability to troubleshoot and recommend solutions
  • Ability to work effectively in a fast-paced team environment as well as independently
  • Desktop/Laptop hardware and software support
  • Ability to lift up to 50 pounds
  • High school diploma or equivalent
  • Team player

Recommended Qualifications

  • Bachelor's degree preferred
  • Experience with Exchange, VPN, Active Directory and Office Products
  • A or similar certification

#LI-NR5

#LI-Onsite

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$18$26 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website .

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Salary : $26

Automotive Technician with Allstar Kia
Kia Veterans Technician Apprenticeship Program (VTAP) -
San Bernardino, CA
Automotive Technician with Valley Hi Kia
KIA Veterans Technician Apprenticeship Program (VTAP) -
Victorville, CA
Automotive Technician with Palm Springs Kia
Kia Veterans Technician Apprenticeship Program (VTAP) -
Palm Springs, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the PC Technician I.

Click the checkbox next to the jobs that you are interested in.

  • Customer Engagement Skill

    • Income Estimation: $27,412 - $38,111
    • Income Estimation: $28,839 - $36,771
  • Customer Service Skill

    • Income Estimation: $21,035 - $28,697
    • Income Estimation: $21,225 - $26,188
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at ESRI

ESRI
Hired Organization Address Redlands, CA Full Time
Overview This position provides a unique opportunity to engage in an analytical environment, leverage business intellige...
ESRI
Hired Organization Address Redlands, CA Full Time
Overview Join a new team of highly talented individuals as a Technical Writer for graph database engineering, a new capa...
ESRI
Hired Organization Address Denver, CO Full Time
Job Details Overview As a GIS subject matter expert, you're a natural at identifying the right analysis tools for the pr...
ESRI
Hired Organization Address Redlands, CA Other
Be part of a team that provides world-class technical support, ensuring our customers succeed and make effective, intell...

Not the job you're looking for? Here are some other PC Technician I jobs in the Redlands, CA area that may be a better fit.

Dynamic PC Support

Worldwide TechServices, Palm Springs, CA

Dynamic PC Support Techician

Worldwide TechServices, Palm Springs, CA