Incident Manager

A Human Resources Incident Manager plays a crucial role within the ESS organization by overseeing and managing HR-related incidents and ensuring they are handled effectively and in compliance with company policies and legal regulations. This role requires a combination of HR expertise, crisis management skills, and the ability to maintain confidentiality and objectivity. Below is a detailed job description for a Human Resources Incident Manager:

Job Title: Human Resources Incident Manager

Department: Human Resources

Location: Remote

Reports To: The Senior Human Resources Incident Manager

Summary:

The Human Resources Incident Manager is responsible for overseeing and managing HR-related incidents, such as workplace misconduct, performance/professionalism concerns, discrimination complaints, harassment allegations, and other sensitive issues. They are tasked with ensuring these incidents are investigated, documented, and resolved in accordance with company policies and legal requirements. The Incident Manager plays a crucial role in maintaining a safe, professional, and respectful workplace environment.

• Incident Management:

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  Review and process all incident reports submitted to the Incident Portal.
• Evaluate the severity and potential impact of each incident.
• Initiate and lead investigations into reported incidents, maintaining objectivity and fairness throughout the process.
• Collaborate with relevant departments (Legal, ADA, local management) as needed while processing reports.

• Policy Compliance:

• 
  Ensure that all incident reports are processed in accordance with company policies, procedures, and relevant employment laws.
• Stay up to date with company policies and changes made to the reporting process throughout the school year.

• Documentation and Reporting:

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  Maintain detailed records within all incident reports ensuring confidentiality and privacy.
• Communicate with clients and local management teams with findings, recommendations, and suggested actions.
• Document all communication to employees, reiterating expectations, policies, and clear disciplinary action being taken.

• Resolution and Follow-Up:

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  Oversee incidents, ensuring appropriate corrective actions are taken.
• Assign appropriate training, provide coaching, and ensure proper communication is conveyed to each employee we receive an incident report for.
• Provide support and guidance to employees involved in incidents and ensure they are treated fairly.

• Employee Support:

• 
  Offer guidance and support to employees who report incidents, ensuring they understand the feedback and any disciplinary action being taken.
• Maintain confidentiality and provide a safe and respectful environment for individuals involved in incidents.

• Training and Awareness:

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  Educate clients and local managers on how to report incidents and concerns.
• Offer coaching, training, and other skill building opportunities to ensure they understand the expectations of their role.
• Communicate all concerns/feedback provided in the incident reports.

• Continuous Improvement:

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  Analyze incident data to identify trends and patterns and make recommendations for process improvements.
• Implement processes to prevent future incidents.

Qualifications:

• Relevant experience in HR, with a strong understanding of HR policies, employment laws, and compliance issues.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Exceptional discretion and the ability to maintain confidentiality.
• Crisis management skills and the ability to remain calm under pressure.
• High ethical standards and integrity.
• Strong organizational and documentation skills.
• Experience with investigation techniques and best practices.
• Background in high volume customer service.

The Human Resources Incident Manager is a key figure in ensuring a fair and respectful workplace environment. They play a critical role in upholding company policies, promoting compliance with employment laws, and fostering a culture of trust and transparency within the organization.

About ESS

As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, school aides, and other school support staff. With more than 800 school district partners throughout the US, ESS supports the education of more than 4.5 million students every day. We provide our employees the ability to work in school districts across the country in addition to benefits, comprehensive training, flexible work schedules, and professional development. Visit ESS.com to learn more and help to improve education for every student, every day.

ESS Diversity Statement

ESS continuously works to create an environment where all its employees - regardless of race, ethnicity, religion, gender, sexuality, age or abilities - can work to the fullest of their potential in a fair and welcoming space. Believing that a diverse company is more innovative and successful, we have embraced diversity to ensure that we are empowered to make sure that "Every day counts" for our employees, the students, and the schools we serve nationwide.

ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

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